Request for services that you don't see on Shopping Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read

    • Place a request for one or more services that are currently not listed on the Shopping Hub portal. You can do this from Shopping Hub Home or directly from Employee Center.

    Before you begin

    Role required: sn_shop.shopper

    Procedure

    1. Navigate to All > ShoppingHub > ShoppingHub Home.
    2. Select Don't see what you need?.
      Requesting for services that are currently not listed on the Shopping Hub.
      The Purchase requests page is displayed from the Employee Center catalogs.
      Purchase requests page from where you can raise a request for services that are not listed on Shopping Hub.
      Note:
      To directly access from Employee Center, navigate to Purchases and expenses > Purchase requests.
    3. Select I need a service.
    4. On the form, fill in the details of the services that you’re looking for.
      illing the service details to create a sourcing request.
      Table 1. I need a service form
      Field Description
      Who is this request for? Name of the employee, shopper, or business owner who needs this service.
      Note:
      If you’re logged in as a fulfiller, you can raise this request for a shopper as well. Also, shoppers can select their delegates here.
      What project is this request for? Project for which this request is being raised.
      Note:
      This field is available only when you have the Procurement with Project Management (sn_spend_ppm) application installed, and also have the IT Project User role. For more information, see Sourcing and Procurement Operations integration with Project Management.
      What do you need for this request? Type of request. The options are:
      • I need a quote
      • I need a proposal
      • I need a proof of concept
      • I need more information about the services or suppliers
      What suppliers do you want to request from? Details of the suppliers you want to request from. The options are:
      • Existing suppliers in the system: Add one or many suppliers from the list of existing suppliers. If you’ve contacted them already, select the appropriate option, and enter details of the supplier contact such as first and last names, job title, and registered email ID.
        Note:
        Before you save the supplier contact details, ensure that your admin has set up the email domains for the supplier contacts, and the corresponding records are available in the Supplier Email Domain table.
      • External suppliers: Add one or many suppliers, and enter details of the supplier contact such as first and last names, job title, and registered email ID.
        Note:
        It is recommended that you search from the existing suppliers first, and if the supplier you’re looking for doesn’t exist, enter one you want to work with.
      • I don't have any suppliers in mind
      For more information on adding suppliers, see:
      Default address of service Address where the service is required. The options are:
      • A saved address: In this case, the primary saved address of the logged-in user is displayed.
      • A work address: In this case, you must select who is receiving the item, or the business owner.
      • Somewhere else
      Default service dates Estimated date range for the service. The options are:
      • Within a specific time frame: If you have a specific date range in mind for the delivery of the service.
      • I am not sure: A time frame for the delivery of the service.
      Note:
      You can select a date range that is in the past, present, or future. If you select a date range, you must enter your requested start and end dates to proceed.
      Add the service you'd like to request Add one or more services that you’re looking for, along with details such as service category, name of the service, specific requirements, if any, link to an example of what you’re looking for, currency type, maximum budget amount, address of service, service date, and so on.
      Note:
      Here, you have the option to select different service addresses and dates for the individual services, as required, or go with the same options from the parent purchase.
      Why do you need these services? Reason behind this service requirement.
      Are there additional details or questions you'd like to include? Additional details, if any.
      Note:
      You must answer this question if you have selected I need more information about the services or suppliers in the What do you need for this request? field.
    5. Optional: Select Save as Draft if you want to save a draft in your requests and plan to complete it later.
    6. Select Submit.
      Individual sourcing requests are created for each service that you've requested for, with individual lines for the selected suppliers.

    What to do next

    View your sourcing request details from the Requested items tab, where a complete summary of your request lines is displayed. You can also view the details from the My Purchases page in Shopping Hub.

    In case of errors, check your system logs to detect any issues with the record producer submission. ​However, if you were able to submit successfully, check your event logs to verify whether the asynchronous event sn_shop.process_non_catalog_sourcing was triggered to initiate creation of the sourcing requests.