Now Assist for Purchase Order Management (POM)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Purchase Order Management (POM)

    The ServiceNow® Now Assist for Purchase Order Management (POM) application helps streamline the handling of purchase order exceptions by converting unstructured supplier emails into a prioritized list. This application enhances user interaction through a conversation-like interface to effectively manage exceptions related to purchase orders.

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    Key Features

    • Email Conversion: Transforms unstructured emails into actionable tasks.
    • Prioritization: Automatically prioritizes exceptions for better management.
    • Agentic Workflows: Utilizes workflows to facilitate smoother operations.
    • Model Provider Limitations: Be aware that certain model providers may not be available for customers with specific in-country SKUs or in regulated environments.

    Key Outcomes

    By implementing Now Assist for POM, customers can expect improved efficiency in managing purchase order exceptions, enhanced communication with suppliers, and a more organized approach to handling related tasks. However, customers must remain vigilant regarding the limitations of AI outputs and ensure human oversight, especially in critical sectors. Additionally, data processing and collection protocols are in place to comply with ServiceNow's policies.

    Use the ServiceNow® Now Assist for Purchase Order Management (POM) application to convert unstructured email messages from the supplier’s inbox into a prioritized list of exceptions, and leverage a conversation-like experience to mitigate purchase order exceptions.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.