Exploring Now Assist for Purchase Order Management (POM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • With the ServiceNow® Now Assist for Purchase Order Management (POM) application, you can use generative AI to support purchase order management tasks such as converting unstructured supplier emails into a prioritized list of exceptions and providing a conversation-like experience to mitigate purchase order exceptions.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Now Assist for POM overview

    Now Assist for POM enables you to use agentic workflows focused on purchase order exception management.

    Now Assist for POM benefits

    Now Assist for POM offers the following benefits:
    • Frees buyers from manual email triage and data entry.
    • Delivers immediate acknowledgment and processing of supplier inquiries.
    • Tracks all exceptions in the application with full audit trail visibility.
    • Guides operational buyers identify and apply the most effective solutions to resolve purchase order exceptions.

    Now Assist for POM workflows

    Table 1. Agentic workflows
    Workflow Feature User
    Define PO exception mitigation strategy Helps buyers identify and execute exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
    • sn_poem_gen_ai_now_assist_fulfiller
    • sn_poem_operational_buyer