Purchase requisition line-level questions in Shopping Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Purchase Requisition Line-Level Questions in Shopping Hub

    Line-level questions in the Shopping Hub enhance the procurement process by allowing procurement administrators to capture detailed product-specific information during checkout. This feature improves data accuracy and supports flexible purchase requisition workflows, minimizing unnecessary communication between requesters, fulfillers, and suppliers.

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    Key Features

    • Essential Information Capture: During the request intake, crucial product-specific information can be gathered to streamline the procurement process.
    • Mandatory Questions: If questions are set as mandatory, users must complete them before proceeding with their purchase, ensuring all necessary details are provided.
    • Fulfillment Visibility: Fulfillers can access additional information in the Variables section of the purchase requisition line record within the ServiceNow AI Platform and the Source-to-Pay Workspace.
    • Response Modifications: Fulfillers can update responses in the Variables section until the purchase order moves to the Ordered state, and again if the order is in Revision state.

    Key Outcomes

    This feature enables customers to enhance their procurement processes by ensuring that all relevant product information is collected at the point of purchase. It leads to improved communication, reduced errors, and greater efficiency in managing purchase requisitions. Customers can expect more streamlined approval processes and better tracking of product details throughout the procurement lifecycle.

    Line-level questions let procurement admins capture product-specific information during checkout, improving data accuracy and enabling flexible purchase requisition workflows.

    Key benefits

    Capture essential information during request intake to minimize back-and-forth communication between the requester, fulfiller, and supplier.

    How to configure

    Role required: sn_shop.procurement_administrator

    Plugin required: Shopping Hub (sn_spend_uib)

    For more information about creating configurable, line-level questions for shoppers, see Configure purchase requisition line-level questions in ShoppingHub.

    How it works

    Learn how shoppers can access and enter additional product information at the line level when creating or reviewing purchase requisitions.

    The additional information or questions added in the record producer for a specific product, product model, or product category appear during checkout in Shopping Hub.

    If the questions are configured as mandatory, selectingAdd to cart or Request to buy expands the Additional information section, where you must provide your responses. You can submit the purchase only after answering all mandatory purchase requisition line-level questions for the selected product.

    Figure 1. Additional Information section in Shopping Hub
    Product details page in Shopping Hub.
    Note:
    Edits to additional questions require shoppers to create a case for a fulfiller to update the responses. Shoppers can also request updates by posting a message in the purchase’s activity stream.

    If you select Add to cart or Request to buy without completing mandatory fields in the Additional Information section, a message prompts you to fill them first.

    Figure 2. Fill mandatory fields message in Additional Information section
    Message to fill in mandatory fields.
    After a purchase requisition is created for your request, the fulfiller can view the additional information in the Variables section of the purchase requisition line record in the ServiceNow AI Platform.
    Note:
    The Variables input field is not available by default in the Outbound Order [sn_spend_intg_outbound_purchase_order] staging table. To integrate with an ERP system, you must add the Variables field.
    Figure 3. Variables section of a PRL record in ServiceNow AI Platform
    Variables section of a PRL record in the ServiceNow AI Platform.
    Additionally, the fulfiller can view this information on the Details tab of the purchase requisition line record in the Source-to-Pay Workspace.
    Note:
    Fulfillers can update the response in the Variables section on the PRL record. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.
    Figure 4. Details tab of a PRL record in Source-to-Pay Workspace
    Details tab of a PRL record in the Source-to-Pay Workspace
    Note:
    Fulfillers can update the response in the Variables section on the PRL record’s Details tab in the Source-to-Pay Workspace. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.

    The additional information also appears on the Purchase details page under My purchases in Shopping Hub.

    Figure 5. Purchase details page in My purchases
    Purchase details page in My purchases