Delivery date options
Summarize
Summary of Delivery Date Options
Delivery date options allow shoppers to select when goods or services will be delivered, enhancing flexibility and aligning with business needs. Customers can choose delivery dates during the checkout process, which can vary by product line, accommodating different delivery schedules within a single order.
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Key Features
- Delivery Date Selection: Shoppers can choose from various options during checkout, including:
- Get it as soon as possible: Delivers items as early as supplier lead time allows.
- On a specific date: Allows selection of an exact date, including past or future dates.
- I have a time frame in mind: Enables shoppers to specify a delivery timeframe rather than an exact date, creating a blanket order.
- Service delivery dates: For services, delivery is based on a start and end date.
- Control Over Delivery Dates: Shoppers can apply delivery dates to all items or specific products using a toggle feature that appears based on certain criteria.
- Multiple Delivery Dates: Shoppers can split product quantities across different delivery dates, adjusting quantities in real time as needed.
Key Outcomes
After checkout, delivery date information remains accessible through various views in Shopping Hub, including:
- My purchases: Displays delivery information alongside purchase details.
- Purchase detail view: Shows delivery details at both the purchase and line levels.
- Purchase details: Includes expected delivery dates and associated delivery locations.
This functionality allows for better planning and management of deliveries, catering to scenarios like partial availability, staggered deliveries, and varying supplier lead times.
Delivery dates define when goods or services are expected to be delivered and give shoppers flexibility to align deliveries with business needs.
Delivery dates are selected during checkout and are tracked throughout the purchase lifecycle. Delivery date selection applies at the purchase line level, which allows different products, and even the same product, to follow different delivery schedules within a single checkout.
Delivery date selection during checkout
During the Delivery date step in the checkout flow, shoppers select delivery dates for each product line. Shopping Hub supports the following options:
- Get it as soon as possible: Schedules delivery for the earliest possible date based on supplier lead time and product category. This option is commonly used when no specific delivery timing is required.
- On a specific date: Allows the shopper to select an exact delivery date. Shoppers can select a date that is in the past, present, or future. Selecting a past date requires the purchase to be marked as after the fact.
- I have a time frame in mind (blanket order): Allows the shopper to specify an estimated delivery time frame instead of a specific date. Shoppers can select a date range or a term (for example, days, weeks, months, quarters, or years). If a date range is selected, both the requested start and end dates must be entered to proceed. Selecting a time frame creates a blanket type order, and no payment method is required during checkout. If the cart includes a product with an eligible credit, the option to provide a time frame is not available.
- Service delivery dates: For service-based products, delivery dates are represented using a start date and an end date instead of a single delivery date. A service time frame can be used when the duration of the service is flexible.
Applying delivery dates to purchases and products
Shopping Hub lets shoppers control how delivery dates are applied during checkout, depending on whether the same delivery schedule applies to all items or to specific products.
- Entire purchase or individual products: Shopping Hub provides a toggle that lets shoppers specify whether the delivery date applies to the entire purchase or to individual products in the cart.
- Conditional toggle display: The toggle is displayed only when applicable, based on predefined criteria. For example, if there is only a single item in the cart, the toggle does not apply and is not displayed.
Multiple delivery dates for a single product
By default, Shopping Hub assumes that a product is delivered to one location, on one date, and in a single quantity. Shoppers can override this behavior by splitting a product's quantity across multiple delivery schedules during checkout.
- Add another delivery date: Allows shoppers to add additional delivery dates for the same product line. If the product has a single quantity, adding delivery dates automatically adds corresponding quantities of the same product. Quantities are recalculated in real time and reflected in the product header card and the Summary section. Each delivery segment can independently use Get it as soon as possible, On a specific date, or I have a time frame in mind.
- Request single delivery date: Allows shoppers to revert to a single delivery date after specifying multiple delivery dates. A warning message indicates that all previously selected delivery dates will be removed.
- Common use cases: Partial availability of goods, phased or staggered deliveries, storage or space constraints, and supplier lead-time variations.
Where delivery dates are visible after checkout
After a purchase is submitted, delivery date information remains visible throughout Shopping Hub:
- My purchases: Displays delivery information alongside purchase details such as quantity, supplier, and amount.
- Purchase detail view: Shows delivery information at both the purchase and line level.
- View by purchase: Displays delivery dates summarized at the overall purchase level.
- View by line: Displays delivery dates per purchase line, including split delivery schedules and service start and end dates.
- Purchase details: Shows delivery-related fields such as expected delivery date (for goods), start and end dates (for services), and the associated delivery location.