Summarize a record by using Now Assist for Accounts Payable Operations (APO)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Summarize invoice and inquiry cases using the record summarization skill in Now Assist for Accounts Payable Operations (APO) to quickly understand status, progress, and pending actions.

    Before you begin

    Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_cm.agent

    About this task

    You can use these record summarization skills in either Core UI or Source-to-Pay Workspace.
    • In Core UI, the summary appears in a banner in the record.
    • In Source-to-Pay Workspace, the summary is generated on the Details tab.

    Procedure

    1. Navigate to Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Generate a summary for either an invoice case record or an inquiry case record.
      OptionProcedure
      Generate a summary for the invoice case record.
      1. Navigate to Lists > > Invoices > All invoices.
      2. Select any invoice and the link to the record under the Number column.
      3. Open an invoice record and select Cases.
      Generate a summary for the inquiry case record.
      1. Navigate to Lists > > All work > Cases.
      2. Select any inquiry case and the link to the record under the Number column.
      3. Open an invoice inquiry record.
    4. On the Cases tab, in the Record summary section, select Summarize.
      Summarize option that appears at the top of the record in Source-to-Pay Workspace.

      When you opt to summarize an invoice case, you see the following message: "Now Assist is summarizing your invoice case."

      Note:
      Generating and displaying the summary may take several seconds.
    5. Review the summary details.

      Summarized invoice case.

      A concise summary of the record, including the overview, actions completed, and next steps are displayed. The information that is displayed is based on the type of the record.

      • Overview: Provides information about the record.
      • Actions Completed: Lists all the actions that have been taken so far.
      • Next steps: Lists the actions that the AP fulfillers must take next.
    6. Optional: When you finish summarizing a record, you can add it to the work notes, expand or collapse it, provide feedback, copy it, or view information about it.
      OptionProcedure
      Save the summary information by adding it to the recorded work notes
      1. Select Share to work notes.
      2. In the Share to work notes dialog box, edit the summary.
      3. Select Save to work notes.Save to work notes dialog box.
      Expand or collapse the summary Select the expanded card icon (Expand card icon.) or the collapse card icon (Collapse card icon.) to see more details or fewer summary details.
      Provide feedback for the summary If you think that the summary was helpful, select the helpful icon (Helpful icon.). If you think that the summary wasn’t helpful, select the not helpful icon (Not helpful icon.).

      This feedback improves the generative AI model and can help to improve the future versions of this skill.
      Copy the record summary Select the copy to clipboard icon (Copy to clipboard icon.) to use the record summary information for another purpose, such as pasting into an email.
      View the information about the record summary If you want to check some details about the summary, select the more info icon (More info icon.).