Using agentic workflows in Now Assist for Purchase Order Management (POM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use agentic workflows in Now Assist for Purchase Order Management (POM) to track and resolve anomalies or irregularities in the purchase order (PO) execution process.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Use the following agentic workflows that are available with Now Assist for Purchase Order Management (POM)

    Table 1. Available agentic workflows for Now Assist for Purchase Order Management (POM)
    Available agentic workflows Description Available AI agents
    Define PO exception mitigation strategy Helps buyers identify and execute the best exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. Purchase order plan creation AI agent
    Important:
    By default, all agentic workflows and AI agent records are read only.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.