Configure inquiry resolution property

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the inquiry resolution AI agent to extract data from KB articles.

    Before you begin

    Role required: admin

    APO properties page

    Procedure

    1. Navigate to All > Accounts Payable Operations > Properties.
      The Accounts Payable Operations properties page appears.
    2. In the Inquiry resolution properties area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.
    3. Select Save.

    Result

    The AI agent uses the data from the specified KB article to resolve the inquiry case.