Generate an email response for supplier cases

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Generate an email response for supplier cases.

    Before you begin

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller

    About this task

    The Email response for supplier case skill uses supplier case details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles to compose an email response. You can also use this skill to elaborate, shorten, or change the tone of your email draft.

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon .
    3. Go to All work > Cases.
    4. Select a supplier case.
      The case detail view appears.
    5. Go to the Email tab.
    6. Select anywhere within the email body textbox.
    7. Generate an email draft by selecting the Now Assist icon .
      Generated email draft for a supplier case.
    8. Select Insert.
    9. Optional: Elaborate, shorten, or change the tone of an email body.
      1. Select the required content.
      2. Select the Now Assist icon .
    10. Optional: Apply templates by selecting the template icon.

    Result

    An AI generated email draft is created.