Sourcing and Procurement Operations integration with IT Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Sourcing and Procurement Operations integration with IT Asset Management

    The Asset Management Integration for Sourcing and Procurement Operations plugin (snspendasset) connects IT Asset Management (ITAM) with Sourcing and Procurement Operations (SPO). This integration enhances operational efficiency by allowing asset managers to access Shopping Hub catalog items, including those without assigned prices, directly within the ITAM workspace. It streamlines procurement workflows by enabling procurement actions without switching platforms, improving the experience for asset managers and end users.

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    Key Features

    • ITAM-SPO Better Together Workflow: The procurement process starts with inventory stock orders or user requests via the service catalog. Asset managers evaluate requests, use local stock or create transfer/purchase orders, and then initiate sourcing requests or purchase requisitions in SPO directly from ITAM.
    • Role Requirements: The Asset Manager role (snspendasset.sposhopper) is required to manage requests and create sourcing or purchase orders in SPO. Additional roles may be needed depending on the asset management product.
    • Plugin Dependencies: Required plugins include Sourcing and Purchasing Automation, Procurement, Shopping Hub, and optionally Base Asset, Enterprise Asset Management, Hardware Asset Management, or Software Asset Management, depending on the deployment.
    • Inventory Stock Orders: Automatically submitted based on stock rules that trigger transfers or purchases when inventory falls below thresholds. Stock orders have predefined delivery addresses and quantities.
    • End User Requests: Users can submit requests via Service Catalog. Users with the Inventory user role can order more than 10 items; otherwise, standard catalog requests for 10 or fewer items apply. Only published and approved models are requestable.
    • Supported Applications and Flows: Integration supports Software, Hardware, Enterprise, and Base Asset Management applications with flows including standard asset requests, inventory stock orders, and creation of sourcing requests or purchase requisitions in SPO from ITAM workspace.
    • Receiving and Asset Creation: Asset receiving is processed within ITAM. When items are received, SPO automatically generates a receipt in Pending Submission state. Assets are created upon receipt acknowledgment.

    Considerations for Implementation

    Implementation requires understanding the dependencies and roles necessary to activate the integration features. Stock rules must be configured properly to automate inventory orders. Users must be assigned appropriate roles to submit requests and manage procurement workflows effectively. Delivery addresses and quantities for stock orders and large requests are predefined and not modifiable, so planning for these constraints is essential.

    Related Integrations

    This integration complements other ServiceNow capabilities such as Employee Center, third-party sourcing and risk management, project management, Celonis analytics, field service management, contract management, and API frameworks for procurement data exchange.

    The Asset Management Integration for Sourcing and Procurement Operations plugin (sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency.

    This integration enables asset managers to access Shopping Hub catalog items, including the catalog items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience for asset managers and end users.

    ITAM-SPO better together workflow

    The procurement journey begins through an automated inventory stock order or when an end user submits a request for items from the service catalog. The asset manager then evaluates whether the request can be fulfilled by using available local stock, generating transfer orders, or creating purchase orders. After the asset manager identifies the appropriate purchase action, the better together experience begins.

    The following figure illustrates the ITAM-SPO workflow.

    Important:
    This is an interactive image. Select each box or step in the image to learn about that process or task.
    ITAM-SPO better together workflowSelect this box to learn about stock rules.Select this box to learn how to create an inventory stock order request.Select this box to learn how to track a request.Select this box to learn how to source requests from local stockrooms.Select this box to learn how to create a transfer order from a request.Select this box to learn how to create SR or PR via ITAM Workspace.Select this box to learn how to receive assets in ITAM.Select this box to understand the asset creation process in ITAM.

    Role required for the SPO-ITAM better together feature

    The Asset Manager role (sn_spend_asset.spo_shopper) is required to work on assigned requests from the ITAM workspace by creating sourcing requests or purchase requisitions in SPO.
    Note:
    Additional roles may be required based on the specific asset management product installed.

    Plugin dependencies for the SPO-ITAM better together feature

    The following are the plugin dependencies that are required to use Asset Management Integration for Sourcing and Procurement Operations (sn_spend_asset):

    • Sourcing and Purchasing Automation (sn_pr)
    • Procurement (procurement)
    • Shopping Hub (uib.sn_spend_uib)

    Additional plugins may be required based on the specific asset management product installed:

    • Base Asset (no additional plugins required)
    • Enterprise Asset Management (com.sn_eam)
    • Hardware Asset Management (com.sn_hamp)
    • Software Asset Management (samp)

    Inventory stock orders

    Typically, inventory stock orders are automatically submitted based on the stock rules configuration. Stock rules define the conditions under which a specified quantity of an asset is transferred from another stockroom or ordered from a supplier when the inventory in a particular stockroom falls below a defined threshold. For more information, see Stock rules.

    The following are the prerequisites for creating a stock order via stock rules:

    • Application: Hardware Asset Management or Enterprise Asset Management
    • Catalog Item: Hardware Inventory Stock Order
    • Category: Asset Lifecycle
    Note:
    For an inventory stock order, the delivery address and quantity of items are predefined and can’t be modified.

    End user requests via Service Catalog for IT assets

    An asset manager or end user can manually submit a request. If a user has the Inventory user role, they can purchase more than 10 items. For more information, see Create an inventory stock order request. If the user is purchasing 10 items or fewer, a general service catalog request works.

    Requesters can only make requests via service catalog for published and approved models. If an approved model is not available, contact Procurement or IT to request the items, based on your business process. For more information, see Publish models to the hardware or software catalog.

    The following are the prerequisites for creating a request for more than 10 items:

    • Application: Hardware Asset Management or Enterprise Asset Management
    • Catalog Item: Hardware or Enterprise Inventory Stock Order
    • Category: Asset Lifecycle
      Note:
      For requests of more than 10 items, the delivery address and item quantities are predefined and cannot be modified.

    The following are the prerequisites for creating a standard end-user request for fewer than 10 items:

    • Application: Software Asset Management, Hardware Asset Management, Enterprise Asset Management, or Base Asset
    • Catalog Item: Standard Hardware, Software, or Enterprise Request
    • Category: Asset Lifecycle

    Supported applications and flows in the ITAM-SPO better together feature

    The ITAM-SPO better together feature supports the following applications and flows:
    ITAM applications
    • Software Asset Management (SAM)
    • Hardware Asset Management (HAM)
    • Enterprise Asset Management (EAM)
    • Base Asset
    ITAM flows covered as part of this better together solution include the following:
    • Hardware, Software, and Enterprise Asset Standard Flows
    • Hardware and Enterprise Inventory Stock Orders