Configure Now Assist for Purchase Order Management (POM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have the admin role, you can configure the Now Assist for Purchase Order Management (POM) application so that an operational buyer or a supplier can use the generative AI skills in Purchase Order Management.

    Before you begin

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Role required: admin

    Procedure

    1. Install the Now Assist for POM plugin (sn_poem_gen_ai).
    2. Review the define PO exception mitigation strategy agentic workflow in AI Agenti Studio.