Create a supplier escalation case from the purchase order exception record to engage procurement team members and resolve supplier issues faster.

Before you begin

Role required: sn_poem_core.operational_buyer

Procedure

1. Navigate to Workspaces > Source-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Select an exception that you want to work on.
4. From the Address exception list, select Escalate Exception.
5. In the Request escalation window, enter a description.
6. Select Submit.

Result

A supplier case is created. You can also track this supplier case from the Cases section of the Exception Tasks table.