Now Assist for Sourcing and Procurement Operations (SPO)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Sourcing and Procurement Operations (SPO)

    The ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO) application provides a conversational interface to assist users with their procurement needs. This application leverages generative AI capabilities to streamline the sourcing and procurement process, enhancing user experience and operational efficiency.

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    Key Features

    • Conversational Guidance: Facilitates a dialogue-like experience for requesters, improving procurement engagement.
    • Generative AI Capabilities: Utilizes AI to enhance workflows and support decision-making in sourcing and procurement operations.
    • Configuration Options: Allows customization of the application to suit specific organizational needs.
    • Region-Specific Availability: Some features may be limited based on regional restrictions; stay updated on availability.

    Key Outcomes

    By implementing Now Assist for SPO, customers can expect improved procurement processes through AI-driven insights, enhanced user interactions, and the potential for increased operational efficiency. It is essential for users to evaluate the application for accuracy and applicability, particularly in sensitive areas such as finance and healthcare, and to adhere to ServiceNow's AI Acceptable Use Policy.

    Important Considerations

    Data processing involves transferring information from customer instances to ServiceNow's centralized environment, which may be subject to different data center regulations. Customers can manage data collection preferences and opt out if desired, ensuring compliance with internal policies.

    Use the ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO) application to guide your requesters through a conversation-like experience for their procurement needs.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.