Adjust the priority level of a purchase order exception to reflect its urgency and business impact. You can manage exceptions effectively by ensuring high-impact disruptions receive immediate attention while lower-risk issues are handled in appropriate sequence.

Before you begin

Role required: sn_poem_core.operational_buyer

Procedure

1. Navigate to Workspaces > Source-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Select an exception that you want to work on.
4. Select the More actions icon ().
5. Select Change priority level.
6. In the Change priority level window, select the new priority level.
7. Select Update.

Result

The priority level of the purchase order exception is updated to reflect the new value.