End-to-end sourcing and supplier onboarding workflow in Source-to-Pay Operations
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Summary of End-to-End Sourcing and Supplier Onboarding Workflow in Source-to-Pay Operations
The end-to-end sourcing and supplier onboarding workflow in Source-to-Pay Operations combines Sourcing and Procurement Operations with Supplier Lifecycle Operations, ensuring complete visibility for all stakeholders and enhancing the supplier onboarding experience. This streamlined process allows employees, procurement specialists, supplier managers, and suppliers to collaborate effectively through dedicated applications.
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Key Features
- Workflow Coordination: Employees initiate sourcing requests via the Shopping Hub, which are routed to procurement specialists.
- Automated Supplier Qualification: Procurement specialists initiate supplier qualification, creating onboarding cases assigned to supplier managers.
- Onboarding Playbook: Supplier managers utilize a structured onboarding playbook that generates tasks for suppliers in the Supplier Collaboration Portal.
- Visibility: All stakeholders can track the status of onboarding and sourcing requests through their respective portals.
Key Outcomes
By implementing this workflow, ServiceNow customers can expect:
- Improved efficiency in sourcing and onboarding new suppliers.
- Enhanced collaboration among employees, procurement specialists, and suppliers.
- Streamlined processes that reduce time and effort in supplier onboarding.
- Access to essential supplier data and risk assessments to make informed decisions.
Requirements for Sourcing with a New Supplier
To successfully onboard a new supplier, ensure the following plugins are installed and activated:
- Shopping Hub
- Sourcing and Purchasing Automation
- Procurement Case Management
- Source-to-Pay Workspace
- Playbooks for Sourcing and Procurement Operations
- Advanced Work Assignment for Sourcing and Procurement Operations
- Supplier Common Architecture
- Supplier Lifecycle Operations
- Supplier Collaboration Portal
- Advanced Work Assignment for Supplier Lifecycle Operations
- Source-to-Pay Common Architecture
- Finance Common Architecture
- Common Service Delivery
- Risk Assessments Integration for Sourcing and Procurement Operations
Next Steps
To start sourcing with a new supplier, follow these practical steps:
- Request products or services not available on the Shopping Hub, adding a preferred supplier.
- Procurement specialists review sourcing requests and initiate the onboarding process.
- Supplier managers utilize the onboarding playbook to guide the process, ensuring all tasks are completed.
- Suppliers log into the Supplier Collaboration Portal to complete assigned tasks and risk assessments.
- Managers review supplier information to decide on proceeding with or canceling onboarding.
With Sourcing and Procurement Operations and Supplier Lifecycle Operations together, provide complete visibility to all the stakeholders involved in the sourcing process, along with improved supplier onboarding experience.
How sourcing and supplier onboarding works
The following figure shows how an employee, procurement specialist, supplier manager, and supplier use the SPO and SLO applications together to get complete visibility into the sourcing process and simultaneously enjoy improved supplier onboarding experience.
In this workflow:
- An employee visits Shopping Hub (or Employee Center) and creates a sourcing request with a new supplier to be onboarded.
- Work assignment rules route the request to a procurement specialist's workspace.
- The procurement specialist initiates automated supplier qualification, which creates required cases, including a new supplier onboarding case that is assigned to a supplier manager.
- The supplier manager reviews the supplier onboarding case and uses the onboarding playbook in the supplier workspace to onboard suppliers.
- The playbook generates tasks and assigns them to the supplier being onboarded.
- The supplier contact views the assigned tasks in the Supplier Collaboration Portal.
- The supplier contact completes the assigned tasks and submits the required questionnaire in the Supplier Collaboration Portal.
- The supplier manager reviews the collected supplier data and completes the onboarding playbook in the supplier workspace.
- The employee, procurement specialist, and supplier manager have complete visibility into the status of work, including supplier onboarding, through process completion, from their respective portals.
Requirements for sourcing with a new supplier
Install and activate these plugins.
- Shopping Hub [com.snc.sn_spend_uib]
- Sourcing and Purchasing Automation [com.snc.sn_pr]
- Procurement Case Management [com.sn_spend_psd]
- Source-to-Pay Workspace [com.sn_spend_workspace]
- Playbooks for Sourcing and Procurement Operations [com.sn_spend_cp]
- Advanced Work Assignment for Sourcing and Procurement Operations [com.snc.sn_spend_awa]
- Supplier Common Architecture [com.snc.sn_slm]
- Supplier Lifecycle Operations [com.snc.sn_supplier_mgmt]
- Supplier Collaboration Portal [com.snc.sn_supplier_sp]
- Advanced Work Assignment for Supplier Lifecycle Operations [com.snc.sn_slm_awa]
- Source-to-Pay Common Architecture [com.snc.sn_shop]
- Finance Common Architecture [com.sn_fin]
- Common Service Delivery [com.sn_spend_sdc]
- Risk Assessments Integration for Sourcing and Procurement Operations [com.sn_spend_vrm]
For information on the installation sequence, see Application plugin installation sequence in Sourcing and Procurement Operations.
Get started with sourcing with a new supplier
To get started with sourcing with a new supplier, follow these steps:
- Request for a product or service that you don't see on Shopping Hub, and add a new supplier that you prefer to source it from. For more information, see Requesting for products or services that you don't see on ShoppingHub.
Role: sn_shop.shopper.
- Review the sourcing request and its associated purchase lines on the Source-to-Pay Workspace. For more information, see SPO list page.
Role: sn_shop.procurement_specialist.
- Begin the qualification process to onboard the new supplier. For more information, see Supplier qualification.
Role: sn_shop.procurement_specialist.
- Review the supplier onboarding case and start the supplier onboarding using playbooks. For more information, see Use the supplier onboarding playbook to onboard suppliers.
Role: sn_slm.manager.
- The playbook automatically creates supplier tasks to conduct risk assessment and to collect supplier information, such as banking information and location details.
- Log in to the Supplier Collaboration Portal and complete the following:
- Assigned tasks. For more information, see Viewing supplier contact tasks from the Supplier Collaboration Portal.
- Risk assessment questionnaire. For more information, see Complete a risk assessment from the Supplier Collaboration Portal.
Role: sn_slm.contact.
- Review the collected supplier information and determine whether to continue or cancel the onboarding process.
Role: sn_slm.manager.
- Complete the different activities in each stage of the playbook to successfully onboard the new supplier.
Role: sn_slm.manager.