Use the Report an Issue catalog item in the Business Location Service Portal to submit a retail case support request for issues that can be resolved within your retail organization.

Before you begin

Role required: sn_retail.associate, sn_retail.support_agent, or sn_retail.manager

Procedure

1. Navigate to the Business Location Service Portal.
2. Select the Report an issue catalog item.
3. Fill in the following fields.

   Field	Description
   Requesting Retail Store	The name of the store associated with this issue report. Defaults to the store associated with the current user. The supporting retail organization is automatically set to this value.
   Priority	Indicates the priority level of this request.
   Short Description	A short description of the issue.
   Description	A detailed description of the issue.

4. Click Submit.