---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Add a task to a retail case

# Add a task to a retail case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 17, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add tasks directly to your retail case using the Tasks related list.

## Before you begin

Role required: sn_retail.associate, sn_retail.manager_contributor​, sn_retail.support_agent​

## Procedure

1. Navigate to AllRetail Service ManagementRetail Cases.
2. Select the Retail case to add a task to.
3. Within the retail case, navigate to the Tasks related list.
4. Click New and fill in the following fields as needed.  
   {#add-task-retail-case__table_bxs_qbf_ddc__entry__2}

   | Field | Description |
   |-|-|
   | Number | The automatically assigned case task number. |
   | Service | The service associated with this retail task. |
   | Parent Case | The parent retail case of this task. |
   | Contact | The contact for the parent retail case. |
   | Account | The account for the retail parent case. |
   | Consumer | The consumer for the retail parent case. |
   | Subject | Subject line for the retail case task. |
   | Description | Description of this retail case task. |
   | Priority | Priority of the retail case task. |
   | State | The current state of the retail case task. Options are: * Open * Closed {#add-task-retail-case__ul_ldb_4cf_ddc} |
   | Assigned to | The assigned user. |
   | Visible to customer | Indicates whether or not this retail case task is visible to customers. |
   [ ]

   {#add-task-retail-case__table_bxs_qbf_ddc}
5. Click Submit.

## Result

A task has been created and added to the retail case.

*[\>]: and then