---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a support request in CSM/FSM Workspace

# Create a retail case support request in CSM/FSM Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the CSM/FSM Configurable Workspace to create a retail case.

## Before you begin

Role required: sn_retail.associate, sn_retail.support_agent, or sn_retail.manager.

## Procedure

1. In the CSM/FSM Configurable Workspace, navigate to ListsRetail CasesMy Cases.
2. Click New.
3. Fill in the fields as needed.
4. Click Save.

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