Create a retail case support request in CSM/FSM Configurable Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use the CSM/FSM Configurable Workspace to create a retail case.

    Before you begin

    Role required: sn_retail.associate, sn_retail.support_agent, or sn_retail.manager.

    Procedure

    1. In the CSM/FSM Configurable Workspace, navigate to Lists > Retail Cases > My Cases.
    2. Click New.
    3. Fill in the fields as needed.
    4. Click Save.