---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# View and close a case in BLSP

# View and close a retail case in the Business Location Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can track and manage pending retail cases from directly within the Business Location Service Portal.

## My Lists {#rahi-retail-closing-ssp__section_rgz_r4c_ccc}

In My Lists, users with the sn_retail.associate role can select cases for their assigned organizations in the My Cases tab.

Users with the sn_retail.manager role can see all cases for their assigned organizations and within their hierarchy.

## Business Locations Details page {#rahi-retail-closing-ssp__section_ezc_1pc_ccc}

In the Business Locations Details page, all members can see cases for the retail organizations they select.

## Closing a retail case {#rahi-retail-closing-ssp__section_vdz_1pc_ccc}

Users with the sn_retail.manager or sn_retail.associate role can close retail cases directly from within the Business Location Service Portal.

After accessing a case from the Cases tab of My Lists or Business Location Details, these users can add comments and attachments to a case then select Close Case from the Actions drop down to close the case.