---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a retail case

# Create a retail case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a retail case to request support for issues in your retail organization.

## Before you begin

Role required: sn_retail.associate, sn_retail.support_agent​, or sn_retail.manager​

## Procedure

1. Navigate to AllRetail Service ManagementRetail CasesCreate New.
2. Fill in the following fields.

   | Fields | Description |
   | Number | Numerical code indicating the case number for this request. |
   | Requested by | Internal user associated with this request. |
   | Requesting Retail Organization | Retail organization this request is being created for. |
   | Supporting Retail Organization | Retail organization responsible for fulfilling this request. |
   | Short description | A short description of this request's purpose. |
   | Description | A detailed description of this request's purpose. |
   | Opened | The date and time at which this request was opened. |
   | Priority | Sequence in which this case must be resolved, based on impact and urgency. |
   | Assignment group | The associated assignment group responsible for working on this request. |
   | Assigned to | The person primarily responsible for working on this request. |
   |-|-|

   {#rahi-retail-create-retail-case__choicetable_wkg_1lc_ccc}
3. Click Submit.

*[\>]: and then