---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure Playbooks for Retail Core

# Configure Playbooks for Retail Core {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retail Core users can use playbooks to complete the tasks and activities that are needed to resolve specific types of cases.

A playbook includes multiple stages and each stage includes one or more activities for an agent to complete. When using a playbook, agents can:

* View the playbook stages and activities.
* Select an activity and perform the work necessary to complete that activity.
* Mark an activity as complete and move to the next activity or stage.
* Complete the stages and activities necessary to resolve the case.

{#rahi-retail-configure-playbooks__ul_anz_5jc_ccc}

Playbooks for use with Retail Core are configured just as they are for Customer Service Management.

For information on configuring your Playbooks experience, see [Configure Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=csm-playbooks-configuring&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).