---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure Case Management for Retail Core

# Configure Case Management for Retail Core {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retail Core users can create retail cases as needed while utilizing case management from Customer Service Management.

Retail Core leverages existing Customer Service Management case management functionality to extend these case types to fit their needs and workflows.

For information on how you can further configure case management, see [Configure case management](https://www.servicenow.com/docs/access?context=configure-csm-case-management&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).