---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Close a retail case

# Close a retail case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Once a retail case has been resolved within your retail organization, close the case.

## Before you begin

Role required: n_retail.support_agent or sn_retail.manager

## Procedure

1. Navigate to AllRetail Service ManagementRetail CasesAll.
2. Select the case that you want to close.
3. Fill in Resolution Information as needed.
4. Click Close Case.

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