---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Resolve a retail case in CSM/FSM Configurable Workspace

# Resolve a retail case in CSM/FSM Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage and close retail cases using CSM/FSM Configurable Workspace.

## Before you begin

Role required: sn_retail.support_agent or sn_retail.manager

## Procedure

1. In CSM/FSM Configurable Workspace, navigate to ListsRetail CasesMy Cases.
2. Select the case that you want to close.
3. Fill in Resolution Information as needed.
4. Click Close Case.

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