Resolve a retail case in CSM/FSM Configurable Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Manage and close retail cases using CSM/FSM Configurable Workspace.

    Before you begin

    Role required: sn_retail.support_agent or sn_retail.manager

    Procedure

    1. In CSM/FSM Configurable Workspace, navigate to Lists > Retail Cases > My Cases.
    2. Select the case that you want to close.
    3. Fill in Resolution Information as needed.
    4. Click Close Case.