---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create support requests for your retail organization

# Create support requests for your retail organization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retail Core user can create support requests using the retail case type.
Retail Core users can create retail case support requests via the following methods:

* Business Location Service Portal
* ServiceNow® Platform
* CSM/FSM Configurable Workspace

{#rahi-retail-operations-create-support-requests__ul_o1c_hkc_ccc}  
Note:  
Users can only create cases for retail organizations of which they're a member.

* [Create a retail case](https://servicenow-prod.fluidtopics.net/_C0fcCS~o37eI6GzcEe0dw "Create a retail case to request support for issues in your retail organization.")

  Create a retail case to request support for issues in your retail organization.
* [Report an issue using the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/oDbEjP4szIMM_KftBFbpHQ "Use the Report an Issue catalog item in the Business Location Service Portal to submit a retail case support request for issues that can be resolved within your retail organization.")

  Use the Report an Issue catalog item in the Business Location Service Portal to submit a retail case support request for issues that can be resolved within your retail organization.
* [Create a retail case support request in CSM/FSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/Du62CgeVPALkPf47VEO9ow "Use the CSM/FSM Configurable Workspace to create a retail case.")

  Use the CSM/FSM Configurable Workspace to create a retail case.
{#rahi-retail-operations-create-support-requests__cf-using-parent-steps-ul}