---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure related party configurations for retail staff

# Configure related party configurations for retail staff {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.

## Before you begin

Role required: admin

## About this task

Area, regional, or store managers can be given any type of responsibility.  
{#rahi-retail-configure-titles-labels__table_bnb_tyr_1cc__entry__2}

| Name | Default responsibility |
|-|-|
| Area Manager | Location Manager Contributor |
| Regional Manager | Location Manager Contributor |
| Store Associate - Fulfiller | Location Agent |
| Store Associate | Location Contributor |
| Store Manager - Fulfiller | Location Manager Fulfiller |
| Store Manager | Location Manager Contributor |
[ ]

{#rahi-retail-configure-titles-labels__table_bnb_tyr_1cc}

You can add, remove, or change the responsibilities associated with your users. It is recommended, however that you create a new related party configuration instead of modifying existing configurations.

For more information, see the Service Organizations responsibilities table in [Add related party configurations to cases, sold products, install bases, or service organizations](https://www.servicenow.com/docs/access?context=adding-related-party-config-to-case&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllCustomer ServiceAdministrationRelated Party Configuration.
2. To create a related party configuration, select New.
3. On the form, fill in the fields.
4. Select Submit.
{#rahi-retail-configure-titles-labels__steps_bcj_rs3_2cc}

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