---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure Omnichannel communications for Retail Core

# Configure Omnichannel communications for Retail Core {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retail Core users can meet customers where they feel most comfortable by providing omnichannel support.

Customers can use chat on the Business Location Service Portal, chat via consumer messaging apps, use email, or place a phone call.

Omnichannel support for Retail Core is configured just as it is for Customer Service Management.

For information on configuring omnichannel communications channels, see [Enable communication channels](https://www.servicenow.com/docs/access?context=enable-comm-channels&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).