---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Report an issue using the Business Location Service Portal

# Report an issue using the Business Location Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Report an Issue catalog item in the Business Location Service Portal to submit a retail case support request for issues that can be resolved within your retail organization.

## Before you begin

Role required: sn_retail.associate, sn_retail.support_agent, or sn_retail.manager

## Procedure

1. Navigate to the Business Location Service Portal.
2. Select the Report an issue catalog item.
3. Fill in the following fields.

   | Field | Description |
   | Requesting Retail Store | The name of the store associated with this issue report. Defaults to the store associated with the current user. The supporting retail organization is automatically set to this value. |
   | Priority | Indicates the priority level of this request. |
   | Short Description | A short description of the issue. |
   | Description | A detailed description of the issue. |
   |-|-|

   {#rahi-retail-report-issue-ssp__choicetable_xjt_mlc_ccc}
4. Click Submit.