---
sourceDocument: Xanadu Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/retail-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Resolve support requests for your retail organization

# Resolve support requests for your retail organization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Retail Core to fulfill retail case support requests created for your retail organization.
Retail Core user can resolve retail case support requests via the following methods:

* Business Location Service Portal
* ServiceNow® Platform
* CSM/FSM Configurable Workspace

{#rahi-retail-operations-fulfill-support-requests__ul_ofr_kmc_ccc}  
Note:  
Only users with the fulfiller role can close out retail cases. For information on assigning this role to users, see [Assign roles to Retail Core users](https://servicenow-prod.fluidtopics.net/4j9MCwtptmbLWnMbE~gvyA "Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.").

* [Close a retail case](https://servicenow-prod.fluidtopics.net/tQk4k6BUDRqKmR6eAZ~SKw "Once a retail case has been resolved within your retail organization, close the case.")

  You can close a retail case once it has been resolved within your retail organization.
* [View and close a retail case in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/zgfRfXgyaqeONHv_duZV_g "You can track and manage pending retail cases from directly within the Business Location Service Portal.")

  You can track and manage pending retail cases from directly within the Business Location Service Portal.
* [Resolve a retail case in CSM/FSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/HEV2Zemwx6FQISX0hoabUw "Manage and close retail cases using CSM/FSM Configurable Workspace.")

  You can manage and close retail cases using CSM/FSM Configurable Workspace.
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