View security incident to customer service case mapping

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.

    Antes de Iniciar

    Role required: sec_cmn.read

    Procedimento

    1. Navigate to All > Security Operations > Utilities > Field Mapping.
    2. Click Security Incident to CSM Case Field Mapping to view the default map.
      Default security incident to Case Management case
    3. You can edit the mapping, as needed.
    4. When you have completed your changes, click Update.