Install and configure Security Incident Response integration with Zscaler

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install and configure the Security Incident Response integration with Zscaler internet Access product from the ServiceNow Store to start using the integration on your ServiceNow AI Platform instance.

    Antes de Iniciar

    Role required: sn_si.admin

    Procedimento

    1. Download the Security Incident Response integration with Zscaler product from the ServiceNow Store and install it.
    2. Navigate to Security Operations > Integrations > Integration Configurations.
    3. Search for the Security Incident Response integration with Zscaler tile and select Configure > Create new configuration.
    4. On the form, fill in the fields.
      Tabela 1. Zscaler Configuration form
      Field Description
      Server Name Zscaler server name. For example, ZSserver.
      Active Indicator that the profile is active.
      Order

      Flow priority. The value for this field indicates the order of the workflows when two or more profiles share triggering conditions.

      The flow with the lowest number has the highest priority.

      To set the order of operation, enter a value. For example, 100, 200, 300, 400.

      The default is 100.
      Zscaler API URL Base URL that hosts the Zscaler API. For example, https://example.zscalerbeta.net
      User Name User name for the Zscaler Internet Access admin account.
      Password Password for the Zscaler Internet Access admin account.
      API Key API key that you obtained from the Zscaler Internet Access administration portal.
      Nota:
      The user must have sn_si.admin role to setup the integration.

      The following example shows the Zscaler configuration page.

      Figura 1. ZScaler configuration page
      Zscaler integration configuration page.
    5. Select Validate and Update.

    Resultado

    After you validate and save this configuration, return to the Zscaler Configurations page.