---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/security-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Setup instance

# Set up your ServiceNow AI Platform instance for the Secureworks CTP
ticket ingestion integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The following section lists the setup tasks that you are required to complete in your
ServiceNow AI Platform instance prior to installing the application from the ServiceNow Store.

## Antes de Iniciar

Role required: sn_si.admin

## Por Que e Quando Desempenhar Esta Tarefa

Refer to the following table and verify that you have completed all the listed tasks
before you download and install the application to ensure a smooth installation and
configuration.
{#secureworks-ctp-setup__table_evy_hpv_3fb__entry__2}

| Setup task | Description |
|-|-|
| Verify that you have assigned the required ServiceNow AI Platform and Security Incident Response roles. | The following roles are required for the installation, setup, and use of the integration in your ServiceNow AI Platform instance. * A user with the ServiceNow AI Platform administrator role (admin) installs the application from the ServiceNow Store and assigns the SIR administrator (sn_si.admin) role. * A user with the sn_si.admin role oversees the following tasks in the ServiceNow AI Platform: * Names, creates, and edits profiles. * Selects and maps Secureworks CTP ticket fields to the security incident fields. * Previews security incident details for accuracy prior to finalizing the configuration. * Schedules on-going ticket ingestion. * Enables ticket updates when a SIR SIR incident is created and closed. * Assigns the security incident analyst (sn_si.analyst) role. * Users with the sn_si.analyst work with security incidents. {#secureworks-ctp-setup__ul_gvy_hpv_3fb} {#secureworks-ctp-setup__ul_fvy_hpv_3fb} For more information about roles and assigning roles to users, see [Managing roles](https://www.servicenow.com/docs/access?context=ua-creating-roles&version=australia&pubname=australia-platform-administration&ft:locale=en-US) |
| Verify that you are using the following versions: * Secureworks Ticket API 4.0 * Secureworks Event API 1.0 * Secureworks Enrichment API 1.0 {#secureworks-ctp-setup__ul_cv5_1v3_ymb} | If you have access to the Secureworks CTP portal, you have access to the API that is required for this integration. There is no other special setup required for the API. |
| Verify that the ServiceNow core applications that are required to support the integration are installed and activated before you install the application for the integration. | Verify that the following Security Operations applications are installed and activated from the ServiceNow Store. If not installed, install and activate one application at a time in the following order to ensure a smooth installation. 1. Security Incident Response 2. Event and Alert Ingestion for Security Operations (Required for SIEM integrations): This application requires: * com.glide.hub.integration.runtime =\> ServiceNow IntegrationHub Runtime * com.glide.hub.action_step.rest =\> ServiceNow IntegrationHub Action Step - REST {#secureworks-ctp-setup__ul_kd4_lbn_4lb} Nota: The Integration Hub components are installed along with the Event and Alert Ingestion plugin. If these are not installed, contact Customer Support for assistance. {#secureworks-ctp-setup__ol_qwy_vrt_fhb} For more information about installing the Security Operations core applications, see [Get entitlement for a Security Operations product or application](https://servicenow-prod.fluidtopics.net/aDgvP0LSWINp0CvyfkpdSA "The first step in installing a Security Operations application is to verify that the application or the product and its associated applications have valid ServiceNow entitlements.") and [Activate a ServiceNow Store application](https://servicenow-prod.fluidtopics.net/NEbBYpdxwpxXlAAuCS76Aw "After an application has been given entitlement, you must activate its dependencies plugin and activate the application. This process also applies to applications downloaded to sub-production instances."). |
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{#secureworks-ctp-setup__table_evy_hpv_3fb}