--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/security-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Security Incident Phishing flow template # Security Incident Phishing flow template {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura The Security Incident - Phishing - Template allows you to perform a series of tasks designed to handle spear phishing emails on your network. ## Antes de Iniciar Role required: sn_si.write ## Por Que e Quando Desempenhar Esta Tarefa This flow is triggered when the Category in a security incident is set to Spear Phishing. ## Procedimento 1. Open the security incident for this potential spear phishing attack, or [create a new security incident](https://servicenow-prod.fluidtopics.net/viqFkza~~jgXC19yThSchQ "In addition to automatic methods for creating security incidents, you can create them manually, as needed."). 2. In Category, select Spear Phishing. 3. Save the record. 4. Scroll down and open the Response Tasks related list. The first of a series of response tasks appears. Each time the record is saved, your response to the previous task either causes the next response task to be created or the flow to end.{#si-phishing-integhub-template__table_r13_sqs_kbb__entry__3} | Response task | Action | Results | |-|-|-| | Is this a Phishing attack? | Determine if this is a phishing attack. In the task, select Yes or No in Outcome. | If you select Yes, the following tasks are executed in parallel: * Scan Endpoint - Malware Found? * Update Email Protection Software * Remove Unread Phishing Email in Queue - For All Users {#si-phishing-integhub-template__ul_mzt_nrw_4y} If you select No, the flow ends. | | Scan Endpoint - Malware Found? | After running a scan, determine whether malware was found. In the task, select Yes or No in Outcome. | If you select Yes, the Remove Malware - Success? task is executed. If you select No, the Set State to Review task is executed. | | Remove Malware - Success? | Determine whether the malware was successfully removed. In the task, select Yes or No in Outcome. | If you select Yes, the Set State to Review task is executed. If you select No, the Wipe and reimage task is executed. | | Wipe and reimage | If you did not successfully remove the malware found, this task instructs you to perform a wipe and reimage on the computers infected with the malware. | After the task is complete, the Set State to Review task is executed. | | Update Email Protection Software | If it was determined that this is a phishing attack, you are prompted to update your email protection software accordingly. | When the task is complete, the Set State to Review task is executed. | | Remove Unread Phishing Email in Queue - For All Users | Perform the steps necessary to remove the phishing email still in the queue for all of your users. | When the task is complete, the Set State to Review task is executed. | | Set State to Review | No action required. | The State of the security incident is changed automatically to Review. The Schedule Security Awareness Training task is executed. | | Schedule Security Awareness Training | Schedule training to heighten security awareness by your employees. Update the State field in the task as appropriate. | When the task is complete, the flow ends. | [Tabela 1. Response tasks in Spear Phishing Template] {#si-phishing-integhub-template__table_r13_sqs_kbb} **Tarefas relacionadas** * [Security Incident Confidential Data Exposure flow template](https://servicenow-prod.fluidtopics.net/1b_9TtJLM6ggaqgY6YxcAg "The Security Incident - Confidential Data Exposure - Template allows you to perform a series of tasks designed to handle the exposure of sensitive data.") * [Security Incident Denial of Service flow template](https://servicenow-prod.fluidtopics.net/ZGHEJLlfPg79o3q8_PgFHQ "The Security Incident - Denial of Service - Template allows you to perform a series of tasks designed to handle Denial of Service (DOS) attacks.") * [Security Incident Lost Equipment flow template](https://servicenow-prod.fluidtopics.net/bEzICz96849~mSJ407MpoA "The Security Incident - Lost Equipment - Template allows you to perform a series of tasks designed to handle lost equipment.") * [Security Incident Malicious Software flow template](https://servicenow-prod.fluidtopics.net/aaAD_LLy4Z8PnkceLuP9xQ "The Security Incident - Malicious Software - Template allows you to perform a series of tasks designed to handle malicious software on your network.") * [Security Incident Policy Violation flow template](https://servicenow-prod.fluidtopics.net/repNFx19wmma1mxd46vCVw "The Security Incident - Policy Violation - Template allows you to perform a series of tasks designed to handle security policy violations.") * [Security Incident Reconnaissance flow template](https://servicenow-prod.fluidtopics.net/PGhtcGeFpc__gdxI7FGYSw "Reconnaissance is usually a preliminary step toward a further attack seeking to exploit a device or system. The Security Incident - Reconnaissance - Template allows you to perform a series of tasks designed to handle reconnaissance on your network.") * [Security Incident Rogue Server or Service flow template](https://servicenow-prod.fluidtopics.net/hozF20Bsenm5P5LvZb8tLg "The Security Incident - Rogue Server or Service - Template allows you to perform a series of tasks designed to handle activity from rogue servers or services affecting your network.") * [Security Incident Spam flow template](https://servicenow-prod.fluidtopics.net/Rwjwf5Xl~mUIZgIEo9b7YA "The Security Incident - Spam - Template allows you to perform a series of tasks designed to handle email spam on your network.") * [Security Incident Unauthorized Access flow template](https://servicenow-prod.fluidtopics.net/D6eYWGA~RCegM~MpZsNtIw "The Security Incident - Unauthorized Access - Template allows you to perform a series of tasks designed to handle unauthorized access to your network.") * [Security Incident Web/BBS Defacement flow template](https://servicenow-prod.fluidtopics.net/oYFoCSImTKpdyG7S9Qz8MQ "The Security Incident - Web/BBS Defacement - Template allows you to perform a series of tasks designed to handle vandalism directed against one of your organization's BBS or web sites.")