---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/security-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Process Mining use cases for security incidents

# Process Mining use cases for security incidents {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura

The following Process Mining use cases provide various analysis methods that you can use to identify inefficiencies during the resolution of your security incidents.

## Multi-hop analysis {#proc-min-use-cases-sir__section_z1l_t2s_52c}

Security incidents that are reassigned multiple times to different teams might result in a resolution delay. By analyzing the reasons of reassignments for such security incidents, and where the incidents are held up for longer
durations, you can improve the overall efficiency.  
The following are example steps to get the list of security incidents that took the longer routes:

1. Navigate to WorkspacesProcess Mining Workspace.
2. Select Assignment group.
3. Open a project, and navigate to Analyst Workbench.

   When you open a mined process optimization project, by default the Analyst Workbench opens.
4. Select Variation Analysis.
5. Select the filter (![Filter icon]()) icon, and set the filter similar to the following:
   * Steps greater than the average number of steps.
   * Records greater than the minimum number of records that have taken a longer route.  
     Nota:  
     You can configure the values as per your requirement.

   {#proc-min-use-cases-sir__ul_ogw_1ms_52c}  

6. Select Apply.

   All the records that match the filter criteria appear. Select a record to view the closure route of the record.
7. Select a record, and then select Show Route.

   The route traversed by the record appears. You can use this route to identify the step where the incidents were held up for a longer duration than
   expected.
{#proc-min-use-cases-sir__ol_omt_1fs_52c}

## SLA breach analysis {#proc-min-use-cases-sir__section_r4d_tg3_bfc}

You can use process mining to analyze security incidents that have breached a certain SLA (Service Level Agreement.)  
The following are example steps to get the list of security incidents that breached the SLA:

1. Navigate to WorkspacesProcess Mining Workspace.
2. Open a project, and navigate to Analyst Workbench.

   When you open a mined process optimization project, by default the Analyst Workbench opens.
3. From the Advanced filters, select Conditions.
4. Select the arrow corresponding to Related List Condition.
5. Set the conditions similar to the following:
   * Use the Select list to select the <kbd class="ph userinput">Task SLA</kbd> table.
   * Set the value of the Greater than or equal to field to <kbd class="ph userinput">1</kbd>.
   * Set the value of Has breached to True.
   * To identify security incidents which breached a specific SLA, set a SLA definition filter.

   {#proc-min-use-cases-sir__ul_ftp_gm3_bfc}

6. Select Apply.

   All the records that match the conditions appear. Select a record to view the route of the record for analysis.
{#proc-min-use-cases-sir__ol_pgk_yj3_bfc}

## Priority analysis {#proc-min-use-cases-sir__section_ohx_ln3_bfc}

You can use the process mining to review and improve the existing priority assignment process to your security incidents.  
The following are example steps to get the list of security incidents for which are priority was modified:

1. Navigate to WorkspacesProcess Mining Workspace.
2. Open a project, and navigate to Analyst Workbench.

   When you open a mined process optimization project, by default the Analyst Workbench opens.
3. Select Priority.
4. From the Advanced filters, select Transitions.
5. In Advanced filter on transitions, configure the following:
   1. Set Priority is 1 - Critical.
   2. Select Eventually followed By
   3. Priority is not 1 - Critical.

   {#proc-min-use-cases-sir__ol_r2l_x1j_bfc}
6. Select Apply all chains.

   The map shows all the security incidents that were assigned a priority 1 and their priority was later lowered.
{#proc-min-use-cases-sir__ol_qdg_5w3_bfc}

## Bottleneck analysis {#proc-min-use-cases-sir__section_jcj_wjn_jfc}

You can use the process mining to review the state transitions of your security incidents. This analysis identifies the transitions that are not usual and the time delay caused because of such.  
The following are example steps to perform the bottleneck analysis:

1. Navigate to WorkspacesProcess Mining Workspace.
2. Open a project, and navigate to Analyst Workbench.

   When you open a mined process optimization project, by default the Analyst Workbench opens.
3. Select Bottleneck Analysis from the Model Options.

   The screen displays the state transitions for the security incidents.

4. Select the Filter by to identify bottleneck transitions. Alternatively, use the search bar to search for bottleneck transitions. For example, to identify incidents which were moved to other states from the Closed state, use "Closed " or "Closed -".
{#proc-min-use-cases-sir__ol_fd1_jrn_jfc}

## Long time to start than resolve {#proc-min-use-cases-sir__section_igq_5s5_jfc}

You can use the process mining to review the incidents that take a long time to get to the Draft state, but then were closed in a relatively shorter time.  
The following are example steps to identify security incidents that were in the Draft state for more than two days and were closed within 30 minutes after moving to the Analysis state:

1. Navigate to WorkspacesProcess Mining Workspace.
2. Open a project, and navigate to Analyst Workbench.

   When you open a mined process optimization project, by default the Analyst Workbench opens.
3. From the Advanced filters, select Transitions.
4. In Advanced filter on transitions, configure the following:
   1. Set <kbd class="ph userinput">State (Incident)</kbd> is <kbd class="ph userinput">Draft</kbd>.
   2. Select Eventually followed By
   3. Select Add constraints and set From as <kbd class="ph userinput">2</kbd> days.
   4. Select Add next activity.
   5. Set <kbd class="ph userinput">State (Incident)</kbd> is In <kbd class="ph userinput">Analysis</kbd>.
   6. Select Eventually followed By
   7. Select Add constraints and set Up to as <kbd class="ph userinput">30</kbd> minutes.
   8. Select Add next activity.
   9. Select Eventually followed By
   10. Select Add constraints and set Up to as 30 minutes.
   11. Set <kbd class="ph userinput">State (Incident)</kbd> is <kbd class="ph userinput">Closed</kbd>.

   {#proc-min-use-cases-sir__ol_yvb_pnv_jfc}
5. Select Apply all chains.
6. Select Breakdown Filters and sort by Longest Avg Duration.
{#proc-min-use-cases-sir__ol_z3q_dv5_jfc}