UI Builder Agent

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI Builder Agent

    The UI Builder Agent is a Now Assist AI agent designed to support low-code developers working within ServiceNow's UI Builder. It provides contextual AI-powered assistance by answering questions, offering information, and handling page editing instructions directly in the Now Assist panel. This agent is pre-configured and available through AI Agent Studio as part of the UI Generation application, streamlining the process of building and modifying UI pages.

    Show full answer Show less

    Key Features

    • Learn about UI Builder: The agent delivers instant, detailed answers about UI Builder features and functionalities, referencing the latest ServiceNow product documentation. Developers can inquire about specific UI Builder topics or tasks, such as data resources or adding components.
    • Understand Page Configuration: It provides insights into the design and structure of pages, explaining configurations like dynamic theming or client scripts. This helps developers anticipate the impact of changes.
    • Accelerate Page Configuration: The agent enables developers to modify page layouts, add and configure components (e.g., buttons with labels and links), and update styling elements like background colors, enhancing development efficiency.

    Activation and Setup

    To enable the UI Builder Agent, administrators must:

    • Install required applications: Now Assist for Creator (snnowcreator), UI Generation (snuigeneration, Zurich version or later), and Conversational Studio (snconvostudio).
    • Configure the agent in AI Agent Studio using the UI Builder Agent setup wizard.
    • Enable the Now Assist panel in the Now Assist Admin interface.
    • Activate the default Now Assist Panel - Platform assistant by adding a display experience, requesting AI Search activation, and enabling the assistant in Assistant Designer.

    Practical Benefits

    ServiceNow customers leveraging the UI Builder Agent can expect improved productivity and reduced development time when designing and editing UI pages. The agent’s contextual guidance and page editing capabilities help developers make informed decisions, quickly implement changes, and enhance user interface consistency without deep coding expertise.

    The UI Builder Agent is a Now Assist AI agent that assists low-code developers working in UI Builder by responding to questions, information requests, and page editing instructions.

    The UI Builder Agent is pre-configured and available in AI Agent Studio as part of the UI Generation application. It supports developers as they build and modify pages in UI Builder by providing contextual AI assistance.

    The Now Assist panel displays the UI Builder agent's responses. You can access the Now Assist panel by selecting the Now Assist icon in the Next Experience Unified Navigation.

    Administrators install the required applications, configure the agent in AI Agent Studio, enable the Now Assist panel, and activate the default Now Assist Panel - Platform assistant before developers can interact with the agent.

    Required applications

    Install the following applications from Application Manager to support the UI Builder Agent:

    • Now Assist for Creator (sn_now_creator) — Provides Now Assist AI skills for creators, including UI Builder support.
    • UI Generation (sn_ui_generation) — Contains the UI Builder Agent definition and its associated tools. Use the Zurich version or later.
    • Conversational Studio (sn_convo_studio) — Provides the assistant infrastructure used by the Now Assist panel.

    Key features of UI Builder agent

    The UI Builder agent provides the following features:
    Learn about UI Builder

    This feature answers your questions about the UI Builder. It provides detailed information about the features and functionalities of the UI Builder, along with links to relevant product documentation.

    You can ask about specific features or tasks, such as "What is a data resource?" or "How can I add a component to my page?" You will receive instant responses based on the latest ServiceNow documentation.

    Understand page configuration

    This feature offers insights into how a page is built, including its design and structure. It describes the configuration of various elements on the page, helping developers quickly anticipate how future changes might affect functionality.

    You can ask about your page's configuration. For example, you might ask: "Is dynamic theming implemented on my page?" or "Are any client scripts being used on my page?"

    Accelerate page configuration
    This feature enables you to modify and enhance your page. You can apply different layouts, such as a single row or a three-column format. You can add and configure components, such as buttons with labels and links that direct users to external websites. You can also update the styling of your page, such as changing the background color.
    To configure the features, see Configure UI Builder Agent. To use the features, see Using UI Builder agent.

    Activation overview

    Enabling the UI Builder Agent involves the following high-level steps:

    1. Install the required applications from Application Manager.
    2. Enable the UI Builder Agent setup wizard in AI Agent Studio.
    3. Turn on the Now Assist panel in Now Assist Admin.
    4. Add a display experience to the Now Assist Panel - Platform (default) assistant, request AI Search activation, and activate the assistant in Assistant Designer.