--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Explore # Exploring ServiceNow Otto for App Engine {#ariaid-title1} Release version: Australia Updated July 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow Otto for App Engine ServiceNow Otto for App Engine empowers developers to seamlessly integrate AI capabilities into custom applications, whether enhancing existing apps or building new ones with AI from the start. It leverages the generative and agentic AI features of the ServiceNow AI Platform, providing tools to create AI skills, agents, and agentic workflows that automate tasks and improve user experiences. Notably, from version 28.2.4, it includes a custom app record summarization skill that quickly summarizes records within custom apps and tables. Show full answer Show less ## Key Features * **AI Skills:** Automate specific tasks within applications by engineering AI-driven skills using the AI Skill Kit, including defining prompts and integrating necessary data or workflow tools. * **AI Agents and Agentic Workflows:** Build and deploy AI agents capable of handling complex decision logic using AI Agent Studio, which can be embedded in applications or used in workflows. * **Custom App Record Summarization:** Generate concise summaries of records in custom applications to facilitate quick understanding of data. * **Developer Workflow:** Identify automation tasks, build and test AI skills or agents, then activate and embed them within custom apps via UI actions, flow actions, or the ServiceNow Otto panel. ## Users and Use Cases * **Developers:** Design and embed AI capabilities such as skills, agents, and workflows into custom applications, configure summarization features, and automate complex processes. * **Requesters and Fulfillers:** Utilize AI agents and skills at runtime to complete tasks efficiently, offload repetitive work, and quickly grasp record contents through summarization. ## Benefits * Modernize custom applications by integrating generative AI agents and skills, enhancing both functionality and user productivity. * Enable handling of complex, non-deterministic decision-making within applications through AI-driven logic. * Improve operational efficiency by automating manual and repetitive tasks. * Facilitate faster data comprehension and decision-making via record summarization. ## Next Steps To further leverage ServiceNow Otto for App Engine, customers should explore installation guidelines and detailed usage instructions to effectively implement AI capabilities in their custom applications. Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI. ## ServiceNow Otto for App Engine overview {#exploring-now-assist-for-app-generation-enterprise__cf-exploring-parent-overview} ServiceNow Otto for App Engine is designed to empower developers with the tools needed to add AI to custom applications. Whether you're enhancing an existing custom application with AI capabilities, or creating a new application that features AI capabilities from the start, ServiceNow Otto for App Engine has everything that you need to make developing AI experiences seamless. With ServiceNow Otto for App Engine, you can leverage the generative and agentic AI capabilities of the ServiceNow AI Platform. For more information about the tools available with ServiceNow Otto for App Engine, see [Tools included with ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/6S9PRvHZc14Fvkl8Wqa64Q "Learn about the tools and applications included with ServiceNow Otto for App Engine."). Using ServiceNow Otto for App Engine, you can enhance your custom applications with several AI capabilities: skills, AI agents, and agentic workflows. Starting with version 28.2.4 of ServiceNow Otto for App Engine, you can also use the custom app record summarization skill, which enables you to summarize records within custom apps and tables. Use the following resources to learn more about each of these capabilities and which one might be the best fit for your custom application. * [AI capabilities for enhancing custom applications](https://servicenow-prod.fluidtopics.net/HzIGfd44bRHiStMW9JwmpA "Learn about the AI capabilities available with ServiceNow Otto for App Engine that you can use to enhance custom applications.") * [Custom app record summarization skill](https://servicenow-prod.fluidtopics.net/xgjBISnq0cEoIXbRh8O7LA "The ServiceNow Otto for App Engine custom app record summarization skill can generate summaries for the contents of records in custom applications and tables.") * [Choosing the right AI capability](https://servicenow-prod.fluidtopics.net/07tfwApdK4YwvH2QectFew "Choosing the right AI capability for your custom application is important. Learn about the differences between skills, AI agents, and agentic workflows, use cases for each, and when to choose one capability over another.") {#exploring-now-assist-for-app-generation-enterprise__ul_mdl_bv4_xgc} ## ServiceNow Otto for App Engine users {#exploring-now-assist-for-app-generation-enterprise__cf-exploring-parent-users} {#exploring-now-assist-for-app-generation-enterprise__table_ap4_sz5_bfc__entry__2} | Users | Tasks | |-|-| | Developers | * Build custom AI agents, skills, and agentic workflows and embed them within existing custom applications. * Configure custom app record summarization to enable summary generation in-product and through conversation. * Automate tasks and work within custom app workflows through AI skills, agents, and agentic workflows. {#exploring-now-assist-for-app-generation-enterprise__ul_mxy_1hh_zfc} | | Requesters and fulfillers | Leverage AI agents and skills within custom applications at runtime to complete tasks. | [Table 1. ServiceNow Otto for App Engine users] {#exploring-now-assist-for-app-generation-enterprise__table_ap4_sz5_bfc} ## ServiceNow Otto for App Engine workflow {#exploring-now-assist-for-app-generation-enterprise__section_r14_mzg_zfc} The following list outlines the developer workflow for creating and embedding a custom skill within an application with ServiceNow Otto for App Engine: 1. Identify a task to automate as a skill within an existing or new custom application. 2. Engineer a skill using AI Skill Kit. 3. Choose a large language model (LLM), define inputs, and compose prompt text for the skill. 4. Add tools to the skill, such as pulling in data or automating a task within a workflow or subflow. 5. Test and validate the skill using AI Data Kit to optimize the correctness of the skill. 6. Activate and embed the skill within a custom application using an AI agent, UI action, flow action, or the ServiceNow Otto panel. {#exploring-now-assist-for-app-generation-enterprise__ol_vvl_jhh_zfc} The process for building and embedding an AI agent or an agentic workflow within a custom application is similar. Developers use AI Agent Studio to create, define, and add tools to the AI agent. They can then deploy the AI agent for use in the ServiceNow Otto panel or within an agentic workflow. For more information about creating skills, AI agents, and agentic workflows with ServiceNow Otto for App Engine, see [Using ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/xvtQA0flg6XIOQzi1IDbXw "Enhance custom applications with generative and agentic AI capabilities."). ## ServiceNow Otto for App Engine benefits {#exploring-now-assist-for-app-generation-enterprise__cf-exploring-parent-benefits} {#exploring-now-assist-for-app-generation-enterprise__table_dp4_sz5_bfc__entry__2} | Benefit | Users | |-|-| | Modernize existing custom applications with generative AI agents and skills, including the custom app record summarization skill.. | Developers | | Create skills, AI agents, and agentic workflows capable of handling complex, non-deterministic decision logic. | Developers | | Improve productivity and efficiency by leveraging AI agents and skills to complete tasks. | Requesters and fulfillers | | Understand the contents of a record quickly using the custom app record summarization skill. | Requesters and fulfillers | | Offload manual, repetitive tasks to AI agents and agentic workflows. | Fulfillers | [Table 2. ServiceNow Otto for App Engine benefits] {#exploring-now-assist-for-app-generation-enterprise__table_dp4_sz5_bfc} ## What to explore next {#exploring-now-assist-for-app-generation-enterprise__cf-exploring-parent-links} To learn more about ServiceNow Otto for App Engine, see [Installing ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/pe_Vlmokf7~hX0uC67LefA "You can install ServiceNow Otto for App Engine if you have the admin role.") and [Use ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/xvtQA0flg6XIOQzi1IDbXw "Enhance custom applications with generative and agentic AI capabilities.").