---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Summarize a record in-product

# Summarize a record in-product using ServiceNow Otto for App Engine {#ariaid-title1}

Release version: Australia  
Updated July 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Quickly understand the contents of a record in a custom application within Core UI or a custom workspace.

## Before you begin

Role required: admin

Verify that the custom app record summarization skill is activated and configured. For more information, see [Activate the custom app record summarization skill](https://servicenow-prod.fluidtopics.net/qC6HXixmBMafnKGrLo3PpA "Before you can generate AI-powered summaries for custom application records, activate the custom app record summarization skill in the AI Admin Hub.").{#summarize-record-in-product-na-for-app-engine__skill-activation}  
The following procedure describes how to summarize a record from a custom application in-product in both Core UI and in a custom workspace. To learn how to add a record summarization card to your custom workspace, see the following resources:

* [Customize UI Builder pages using components](https://servicenow-prod.fluidtopics.net/mrfQSAnSnETSUpsAmld7yA "Learn what a component is in UI Builder. Also, see how components work within UI Builder.")
* [Components documentation for the AI summary card](https://horizon.servicenow.com/workspace/components/now-ai-summary-card?release=zurich)
* [UI Builder setup documentation for the AI summary card](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-ai-summary-card/uib-setup)
{#summarize-record-in-product-na-for-app-engine__ul_qhk_gjj_jhc}

You can also summarize the contents of a record through chat in the ServiceNow Otto panel. For more information, see [Summarize a record through chat](https://servicenow-prod.fluidtopics.net/Q6CqQ17ZPu_0nVfd4SddiQ "Quickly understand the contents of a record through a conversation with ServiceNow Otto.").

## Procedure

1. In Core UI or a custom workspace, open the record that you want to summarize.
2. Select Summarize.  
   Note:  
   Generating and displaying the summary may take several seconds.
3. **Optional:** When you're finished summarizing a record, you can copy the summary, expand or collapse the summary, or provide feedback about the summary.

   | Option | Procedure |
   | Expand or collapse the summary | Select the expand card icon (![expand card icon.]()) to view the complete summary or the collapse card icon (![collapse card icon.]()) to view a collapsed summary. |
   | Provide feedback about the summary | If you think that the summary was helpful, select the helpful icon (![Helpful icon.]()). If you think that the summary wasn't helpful, select the not helpful icon (![Not helpful icon.]()). Note: This feedback improves the generative AI model and can help to improve future versions of this skill. |
   | Copy the record summary | If you want to reuse the summary, select the copy to clipboard icon (![Copy to clipboard icon.]()). |
   |-|-|

   {#summarize-record-in-product-na-for-app-engine__choicetable_md1_nyf_xyb}