--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # AI tools and files # AI tools and files in ServiceNow Studio {#ariaid-title1} Release version: Australia Updated May 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI tools and files in ServiceNow Studio ServiceNow Studio provides AI tools and file types designed to help customers create, update, and summarize applications using generative AI. These capabilities enhance productivity by enabling conversational app development and generating concise app descriptions to support governance and reduce duplication. Show full answer Show less ## Key Features * **ServiceNow Otto for Creator Skills:** Includes two main AI tools: * **App Generation:** Allows creation or updating of apps via conversational input. Note that from the Australia release onward, app generation is being phased out and replaced by Build Agent, which offers the latest functionality. * **App Summary Generation:** Generates short, accurate descriptions of existing apps, helping with app ecosystem governance and duplicate app identification. Users can rate or update these summaries and apply them as app descriptions. * **AI File Types for Applications:** Customers can add three AI file types to their apps: * Agentic workflows * AI agents * Skills These files are edited in AI Agent Studio, and after editing, the app details can be refreshed to capture changes. Access to these AI file types requires that AI components be installed and configured in the instance. ## Practical Considerations * App generation functionality will be hidden and deprecated on new Australia release instances, so customers should plan to transition to Build Agent for app creation. * AI tools require proper installation and configuration of AI components to be accessible in ServiceNow Studio. * Using AI-generated app summaries can improve app governance by providing clear descriptions and helping detect duplicates. ## Additional Resources ServiceNow provides extensive documentation and tools related to AI capabilities, including: * AI Admin Hub and AI Platform agentic development * ServiceNow Otto for App Engine and Skill Kit * Guides on creating and modifying agentic workflows and AI agents * Examples and best practices for using AI agents and skills These resources help customers deepen their understanding and effective use of AI-enhanced app development within ServiceNow Studio. Use AI tools and files in ServiceNow Studio to create and summarize apps using generative AI. You can also add AI files to applications to enhance user productivity through conversation and proactive experiences. The main AI tools available in ServiceNow Studio are ServiceNow Otto for Creator skills: app generation and app summary generation. Use app generation to create apps through a conversational interface, and use app summary generation to create short descriptions of existing apps. ## App generation {#working-with-now-assist-tools-sn-studio__section_ctn_pbx_lfc} Note: Starting with the Australia release, app generation is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Build Agent provides the latest experience for this functionality. For more information, see [Build Agent](https://servicenow-prod.fluidtopics.net/uPGWJkjDyp1tG_cmu3eF3Q "Use Build Agent, an autonomous AI agent, for creating and updating ServiceNow applications. You can also ask Build Agent general ServiceNow development questions."). Use the app generation skill to create or update an app from the main ServiceNow Studio home page. Describe the app in a conversation and ServiceNow Otto generates a version of the app to modify. For more information, see [App generation](https://servicenow-prod.fluidtopics.net/DCN2fd8~eBLL57amWmwkbA "Use the app generation skill available with ServiceNow Otto for Creator to create applications through conversation with generative AI. Describe the app you want to build, and generative AI scaffolds the application so that you can review and modify it."). ## App summary generation {#working-with-now-assist-tools-sn-studio__section_a54_4r2_mfc} After creating an app, use the app summary generation skill to create a summary of the contents and purpose of the app. Rate or update the summary and use it as the app description. Accurate app descriptions support app ecosystem governance and help identify duplicate apps. For more information, see [App summary generation](https://servicenow-prod.fluidtopics.net/VCN0qH_fA5yD8RdNwoXDCw "Use the ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps."). ## What AI file types can I add to an application? {#working-with-now-assist-tools-sn-studio__section_shz_bwz_tfc} Add three types of AI files to applications: agentic workflows, AI agents, and skills. These files open in a new tab for editing in AI Agent Studio. After creating or editing an AI file, return to the App details page and select the reload app details icon ![]() to capture the changes. For more information about AI file types, see [ServiceNow Studio Navigator panel taxonomy](https://servicenow-prod.fluidtopics.net/9Bs8oqJ10yBcmwggAwKfaQ "Reference each metadata file type and its corresponding primary table in the File categories tab of the ServiceNow Studio Navigator panel."). Important: AI options in the ServiceNow Studio file taxonomy are only available if the AI components have been installed and configured. ## Where can I find more information about AI capabilities? {#working-with-now-assist-tools-sn-studio__section_x3s_lvf_5fc} The following ServiceNow resources cover AI capabilities, agentic workflows, AI Agents, and the ServiceNow Otto Skill Kit. AI capabilities : [Exploring AI Admin Hub](https://www.servicenow.com/docs/access?context=exploring-now-assist-platform&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : [Agentic development on the ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/vYjVrbMquxnuvAGczSbXYQ "Build and enhance custom applications using the generative and agentic AI capabilities available on the ServiceNow AI Platform. The capabilities support every stage of development, from generating application components to vibe coding full-stack applications through natural language conversations.") : [ServiceNow Otto for App Engine](https://servicenow-prod.fluidtopics.net/XTxq9l646XCT2V4uC_KqJA "Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.") Agentic workflows : [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : [Modify an agentic workflow](https://www.servicenow.com/docs/access?context=modify-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) AI Agents : [Explore AI agents](https://www.servicenow.com/docs/access?context=exploring-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : [Examples of using AI agents](https://www.servicenow.com/docs/access?context=ai-agent-examples&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) ServiceNow Otto Skill Kit : [Exploring AI Skill Kit](https://www.servicenow.com/docs/access?context=exploring-now-assist-skill-kit&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : [Create a skill](https://www.servicenow.com/docs/access?context=create-new-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * **[App generation](https://servicenow-prod.fluidtopics.net/DCN2fd8~eBLL57amWmwkbA)** Use the app generation skill available with ServiceNow Otto for Creator to create applications through conversation with generative AI. Describe the app you want to build, and generative AI scaffolds the application so that you can review and modify it. * **[App summary generation](https://servicenow-prod.fluidtopics.net/VCN0qH_fA5yD8RdNwoXDCw)** Use the ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.