---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Application Repository for self-hosted, air-gapped customers

# Application Repository for self-hosted, air-gapped customers {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Application Repository for Self-Hosted, Air-Gapped Customers

The Application Repository feature allows self-hosted customers to create an internal application repository similar to what cloud customers use.
This is essential for customers who cannot access the ServiceNow® Store due to network restrictions, specifically air-gapped environments where systems are isolated from external networks.
Show full answer Show less  

## Key Features

* The Application Repository is a scoped application that can be installed on a dedicated instance within a private network, enabling advanced application development without external network communication.
* It is recommended to install the repository on a dedicated instance to optimize performance and reduce load on other instances.
* Instances can publish and install application artifacts to and from the repository once successfully set up.

## Key Outcomes

To acquire the Application Repository, self-hosted air-gapped customers should contact their account representative to initiate the installation process. The setup includes a one-time "pairing" of instances with the repository, allowing for efficient interaction with application development features after authentication.  
This application feature enables self-hosted customers to use their own internal application repository just as cloud customers do. These customers don't install the Application Repository via the ServiceNow® Store; they use an alternative method.

## Overview of Application Repository for self-hosted {#manage-store-app-air-gapped__section_s4p_25p_rrb}

Customers whose instances are hosted on the ServiceNow® cloud have access to an application repository by default via the public ServiceNow® Store. However, self-hosted and air-gapped customers don't have such access, and thus can't take advantage of advanced application development features.  
Warning:  
Most customers install applications through their networks from the ServiceNow® Store. This topic covers customers who aren't using networked sources.

The term "air-gapped" refers to the condition when a computer or network has no network interfaces, either wired or wireless, connected to any outside networks. When you want to move data from one source to another, you must use
an alternative method. To move data between sources that aren't on a network, you must use an alternative such as the one described in this topic.

The ServiceNow® Application Repository is a scoped application that can be
installed on a customer instance, and enables usage of the latest application development
features inside their own private network without the need to communicate with external
networks.

## Recommended installation {#manage-store-app-air-gapped__section_am4_kyb_fsb}

It is recommended to install the Application Repository on a dedicated instance used only for that purpose. Installing in this way reduces the load on other instances from other transactions and improves the experience of
installing other Store applications. After you have successfully installed the application, other networked client instances can publish and install application artifacts to and from this instance.

## Acquiring the application {#manage-store-app-air-gapped__section_hzr_kjv_rrb}

Before attempting to install the application, ServiceNow self-hosted "air-gapped" customers should reach out to their account representative. They will work with Support and your team to set up the installation process. To learn more, see the Knowledge
Base article, [How On-Prem customers can request a Store App](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641558).

## How the setup process works {#manage-store-app-air-gapped__section_b5m_4ht_xrb}

Instances are authenticated with the repository via a "pairing" process that stores instance
credentials on the server-side, and needs to be done only once per instance. After an instance
is "paired" with the repository, it can start interacting with the repository via its various
application development features.