--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Step results record # Step results record {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Step Results Record The Step Results record provides detailed information about individual steps within a test result in ServiceNow. Customers can access specific step results via the Step Results related list in the Test Results record, helping them analyze and troubleshoot test executions efficiently. Show full answer Show less ## Key Features * **Status:** Indicates the result of the step (e.g., Success, Failure, Skipped, etc.). * **Type:** Defines the category of the test result item. * **Output:** Contains generated outputs from the test step and explanations for failures or skips, with a limit of 4096 characters. * **Step Name:** Identifies the executed step. * **Test Result:** Links the step result to its associated test result. * **Start/End Time:** Records the execution time for the step. * **Duration:** Measures the time taken to execute the step. * **Step Transactions:** Lists transactions related to the step result. ## Key Outcomes By utilizing the Step Results record, ServiceNow customers can effectively identify issues during testing, such as client errors, and take necessary actions to resolve them. They can also monitor the performance of individual test steps and ensure that their business processes function as expected. Access to detailed test logs enhances the ability to troubleshoot and optimize testing strategies. The Step Results record contains information about one step in a test result. You access specific step results from the Step Results related list in the Test Results record. {#atf-step-result-record__table_zhx_ck5_pcb__entry__2}{#atf-step-result-record__type-text} | Field | Description | |-|-| | Status | Result of the step: Success : Test step passed. Failure : Test step failed. Success with warning(s) : Test step passed but encountered client error(s) that were allowed as warnings in the Allowed Client Error table. Skipped : Occurs if an earlier test in the suite failed and Abort on failure is set to true. Error : An error occurred in the test framework. For example, the test runner halted or the server encountered an unintended scenario. Cancelled : User canceled the test or suite. | | Type | Type of test result item: Step Result | | Summary | Summarized version of the Output field. If an error occurred in the test step, the following text indicates that a client error occurred at this step, and includes a detailed exception/error message. This step failed because the client error 'DETAILED ERROR MESSAGE' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use 'Add all client errors to warning/ignored list' links. Test designers and developers should always investigate client errors to determine if there are issues with your business process. For more details, see [Identify and resolve client errors](https://servicenow-prod.fluidtopics.net/VgV0Z8XlXscnhtiqlHWatQ#identify-and-resolve-client-errors "Identify client errors and resolve them in client-side scripts."). For a Send REST Request - Inbound step, the URL for the request endpoint, and a response code. For example: The HTTP request has been sent to the endpoint 'https://demonightlyus.service-now.com/api/now/table/kb_knowledge' | | Output | Generated output for the test step. * For a step result, the outputs from the step, including any explanation why a step failed or was skipped. * For a Send REST Request - Inbound step, the REST request and response including the response body. The output field is truncated at 4096 characters. * The REST request and response headers are filtered to prevent sensitive information from being added to the log. A filtered header text is replaced with the text "Header redacted for security." * See [Filter REST request and response headers](https://servicenow-prod.fluidtopics.net/JUCPGF0RIGwoDhJP0PCcng "You can add a list of REST request and response headers that are not to be saved in step-result records. You can filter headers that might contain authentication credentials or other sensitive information. The phrase \"Header redacted for security\" is saved instead.") for information on how to add a list of REST request and response headers to be filtered. {#atf-step-result-record__ul_ogz_h3w_qcb} {#atf-step-result-record__ul_ib2_23w_qcb} For additional console logging and test execution information for a test step, see the Test Logs record. | | Step | Name of the step executed. | | Test Result | Reference to the test result associated with this step result. Click the information icon ( ![Reference field icon]()) to view detailed test results information. | | Description | Description of the specific actions performed (for example, Open Create Incident Report Producer, Validate that the form matches the following condition) for this test step. For a client log, blank. | | Start Time | Date and time of day at which this step or log entry started. | | End Time | Date and time of day at which this step or log entry ended. | | Duration | Elapsed time it took to execute this test. | | Step Transactions (related list) | Record for each transaction (from the system transaction log \[syslog_transaction\] related to this step result). | [ ] {#atf-step-result-record__table_zhx_ck5_pcb} **Related concepts** * [Allowed client errors](https://servicenow-prod.fluidtopics.net/tiPKHsTQbi3xLMnkbtbxeQ "Add known client errors to the allowed client errors list to allow tests and steps to continue running when a specific error occurs. Set the report level to specify what the Automated Test Framework does when the error occurs in future tests.") **Related tasks** * [Allow client errors from step results](https://servicenow-prod.fluidtopics.net/YvfRiTLkiJTLnKSA7xwuVw "Allow client errors as you review step results.") **Related reference** * [Test results record](https://servicenow-prod.fluidtopics.net/q5m5Qgl09K3tPdBvLfSP2g "A Test Results record contains detailed results information about one test execution. Client Error Details and Failure Details sections appear when a test fails due to error conditions, and include detailed error information you can use for troubleshooting purposes.") * [Test logs record](https://servicenow-prod.fluidtopics.net/Nw1rRaoHHhB0_bs4QqPuNA "The Test Results Item (test log) record contains console logging and test execution information.")