--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Explore # Exploring the App Engine Management Center {#ariaid-title1} Release version: Australia Updated July 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring the App Engine Management Center The App Engine Management Center (AEMC) is a centralized platform designed to streamline and unify application development, deployment, and governance within your organization. It supports the full app lifecycle from idea submission through deployment and monitoring, allowing admins to manage app requests, delegate permissions, and oversee deployments with detailed insights into testing and scheduling. Show full answer Show less Starting with version 28.2.1, AEMC integrates ReleaseOps to enhance deployment automation and scheduling capabilities. AI features within AEMC, available based on your ServiceNow license tier, include tools like release note generation to improve productivity. ## Key Features * **User Roles:** * **Citizen and Pro Developers:** Submit ideas, request collaboration, and submit apps for review. * **App Engine Admins:** Configure pipelines, manage access controls, review and approve app intake, deployment requests, and test results. * **Tiered Product Versions:** AEMC base platform is free with standard features; a premium subscription offers enhanced capabilities. Verify your entitlements to determine feature access. * **Workflow Management:** Supports a structured pipeline: idea submission, admin approval, development, app review, deployment approval, testing verification, and production deployment. * **ReleaseOps Integration:** Enhances deployment via update sets, automated ServiceNow Playbook workflows, and supports scheduled or on-demand releases. Developers can trigger ReleaseOps deployments directly in Studio environments or migrate existing pipelines for full functionality. ## Practical Benefits for ServiceNow Customers Using AEMC enables your organization to: * Centralize app development governance and streamline collaboration between citizen developers, pro developers, and admins. * Gain visibility and control over app deployment pipelines, improving release quality and compliance. * Automate deployment processes with ReleaseOps, reducing manual effort and accelerating time to production. * Leverage AI features to increase efficiency in documentation and release communications. * Choose the appropriate AEMC tier based on your organization's needs and scale application management capabilities accordingly. For implementation and detailed configuration, explore the AEMC setup and usage guides to tailor the platform to your organizational workflows. Learn about how the App Engine Management Center (AEMC) can help to centralize and streamline your application development and governance at scale. ## App Engine Management Center overview {#exploring-aemc__cf-exploring-parent-overview} The App Engine Management Center (AEMC) is a powerful tool that innovates and unifies the application development, deployment, and governance experience. AEMC contains all of the features that you need to manage application development within your organization, from idea submission to deployment and then monitoring the app. Using AEMC, admins can manage requests for new apps and delegate development and collaboration permissions. Admins can also oversee the entire deployment process with insights into individual deployment requests, test suites, and scheduled deployments. Starting with version 28.2.1 of AEMC, ReleaseOps is integrated into AEMC. See the ReleaseOps in AEMC section for more information. ## AI features in AEMC {#exploring-aemc__exploring-aemc-ai-features} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). AEMC contains AI features that enable you to regenerate release notes. For more information, see [Generate release notes](https://servicenow-prod.fluidtopics.net/zcGFyfgUuSkLIO9oWGI1Jw "Generate release notes to document app changes and versions over time."). ## App Engine Management Center users {#exploring-aemc__cf-exploring-parent-users} {#exploring-aemc__table_rtv_1dk_tfc__entry__2} | User | Description | |-|-| | Citizen and pro developers | * Apply for citizen development to submit ideas for new applications. * Submit collaboration requests to enable relevant stakeholders to be involved in the application development process. * Submit applications for review. {#exploring-aemc__ul_kg5_lhk_tfc} | | App Engine admins | * Configure pipelines that are tailored to an organization's unique needs. * Manage which user groups have access to development tools by reviewing application intake and collaboration requests. * Manage application deployment requests and testing, verifying that applications are ready to be moved to staging and production instances. {#exploring-aemc__ul_yfg_qhk_tfc} | [Table 1. Users] {#exploring-aemc__table_rtv_1dk_tfc} ## App Engine Management Center product tiers {#exploring-aemc__section_pdp_4nf_3jc} Starting with version 29.2.1 of AEMC and later, there are tiered versions of the AEMC application. The base platform version of AEMC is available for free from the ServiceNow Store with access to standard set of AEMC features. A premium version of AEMC requires a paid subscription and has more features. Check your entitlements to determine whether you have access to AEMC platform or subscription features. ## App Engine Management Center workflow {#exploring-aemc__cf-exploring-parent-workflow} The workflow for managing app development and deployment through an App Engine pipeline using the App Engine Management Center is outlined in the following list: 1. Developers submit ideas for new applications to build. 2. App Engine admins review and approve application intake requests. 3. Developers and collaborators build custom applications using App Engine product offerings. 4. Once an app is ready, developers submit the app for review. 5. App Engine admins review and approve deployment requests, moving the app through their organization's unique pipeline. 6. App Engine admins review test suite logs to verify that the application is ready to be deployed to production instances. 7. App Engine admins approve apps for deployment to production instances. {#exploring-aemc__cf-exploring-parent-workflow-ol} ## ReleaseOps in AEMC {#exploring-aemc__section_hr3_yyh_zgc} ReleaseOps is now integrated into AEMC. ReleaseOps improves on the existing pipelines deployment process by supporting deployments using update sets, leveraging the automation capabilities of ServiceNow Playbooks, and enabling both scheduled and on-demand releases. To learn more about ReleaseOps, see [Exploring ReleaseOps](https://servicenow-prod.fluidtopics.net/vxsfciX32c_lTl7bVVR4Hg "ServiceNow ReleaseOps is a solution to problem of deploying changes, customizations, and custom apps on the ServiceNow AI Platform. By automating the deployment process, ReleaseOps helps to increase the predictability and reliability of deployments, while also reducing the risk of releasing unwanted changes to production."). Developers working with update sets in version 28.1.2 of ServiceNow Studio and later can trigger ReleaseOps deployments directly within the development environment. In development environments where full support isn't available yet, such as App Engine Studio and Creator Studio, you can still take advantage of ReleaseOps features in AEMC by migrating your existing App Engine pipeline to ReleaseOps. For more information about migrating to ReleaseOps, see the following resources: * [Migrating App Engine pipelines to ReleaseOps](https://servicenow-prod.fluidtopics.net/IdaGlHgAgInWTdZp2YsOYg "Starting with version 28.2.1 of AEMC, you can migrate your existing App Engine pipelines to ReleaseOps. Learn more about the migration process and benefits of migrating to ReleaseOps.") * [Migration tasks](https://servicenow-prod.fluidtopics.net/9CWk1GqKaPIpcApzWOCeFw "You must complete several tasks to migrate your App Engine pipelines to ReleaseOps.") {#exploring-aemc__ul_in3_yvl_fhc} Starting with version 29.2.1 of AEMC, ReleaseOps is included in AEMC guided setup. For more information, see [Configuring AEMC](https://servicenow-prod.fluidtopics.net/5IHt_GEjeey6bs8IqE~WNQ "Learn about the configuration process for AEMC."). ## What to explore next {#exploring-aemc__cf-exploring-parent-links} To learn more about configuring and using App Engine Management Center, see: * [Configuring AEMC](https://servicenow-prod.fluidtopics.net/5IHt_GEjeey6bs8IqE~WNQ "Learn about the configuration process for AEMC.") * [Using AEMC](https://servicenow-prod.fluidtopics.net/32gH17ACyqrCK8LXVh2XQA "AEMC enables you to manage app development and deployments, all in one centralized location. Learn about how you can use AEMC to govern your organization's app development.") {#exploring-aemc__ul_vtv_1dk_tfc}