--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Build Agent in ServiceNow Studio # Build Agent in ServiceNow Studio {#ariaid-title1} Release version: Australia Updated May 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Build Agent in ServiceNow Studio Build Agent is an autonomous AI agent integrated into ServiceNow Studio that enables customers to create and update applications through conversational interaction. It streamlines app development by allowing users to prompt, refine, and manage applications using natural language within the Studio environment. The Build Agent chat interface is accessible automatically at the start of a Studio session or via the ServiceNow Otto icon or lower right status bar. Show full answer Show less ## Key Features * **Conversational App Development:** Create or update entire applications or individual app files through dialogue with the AI agent. * **Interactive Refinement:** Provide feedback and request changes during the development process to iteratively improve the app. * **Change Management with Checkpoints:** Build Agent automatically creates checkpoints that capture progress points, allowing users to roll back changes at any time to a previous state within the conversation. * **Conversation Change Log:** Track updates and modifications made throughout the interaction for transparency and control. * **Deployment Integration:** Deploy applications created or updated by Build Agent through standard ServiceNow mechanisms such as update sets, pipelines, or the Application Repository. * **Chat Panel Tools:** The chat panel provides icons to start new chats, view all active chats, and access checkpoints to manage development progress efficiently. ## Practical Usage ServiceNow customers can leverage Build Agent to accelerate application development without needing to manually write code. By interacting conversationally, users can quickly generate or modify apps, review summaries, and make incremental improvements. The ability to revert changes via checkpoints reduces risk and supports experimentation. Deployment follows familiar ServiceNow processes, ensuring integration with existing workflows. To initiate, open the Build Agent chat panel, provide prompts related to the app or files you want to create or update, and continue refining until satisfied. Use checkpoints to manage versions and rollbacks. When ready, deploy the app using update sets, pipelines, or the Application Repository just as with any other application. Use Build Agent, an autonomous AI agent, to create and update applications in ServiceNow Studio through conversational interaction. For full documentation on Build Agent, see [Build Agent](https://servicenow-prod.fluidtopics.net/uPGWJkjDyp1tG_cmu3eF3Q "Use Build Agent, an autonomous AI agent, for creating and updating ServiceNow applications. You can also ask Build Agent general ServiceNow development questions."). To learn how to develop an application using Build Agent, see [ServiceNow Studio and Build Agent tutorial](https://servicenow-prod.fluidtopics.net/TgOhulfbO1kAIiDh_NMXgg "Use Build Agent in ServiceNow Studio to develop reusable server‑side logic and create an application on the ServiceNow AI Platform, taking it from initial data modeling through testing and validation."). ## How does the Build Agent workflow work? {#build-agent-in-servicenow-studio__section_ejy_4z3_23c} Use Build Agent in ServiceNow Studio by following these steps. 1. The Build Agent chat interface opens automatically during a new ServiceNow Studio session. If it is not open, select the ServiceNow Otto icon or select Open Build Agent from the lower right corner status bar. 2. Prompt Build Agent to create or update an application. 3. Refine the application through conversational interaction, providing feedback and requesting changes. 4. Roll back changes at any point using checkpoints created by Build Agent. 5. Deploy the app through update sets, pipelines, or the Application Repository. 6. Reopen the conversation at any time to make further updates. {#build-agent-in-servicenow-studio__ol_krb_rz3_23c} For more information, see [Agentic ServiceNow AI Platform development with Build Agent](https://servicenow-prod.fluidtopics.net/yEK5wqHWdIyC9PnMfwuR1Q "Build Agent is the primary AI-powered development tool that works directly with the ServiceNow AI Platform to help you build applications. It generates code based on natural language descriptions, suggests improvements, and automates repetitive development tasks while you retain control of your application."). ## What can Build Agent do in ServiceNow Studio? {#build-agent-in-servicenow-studio__section_n4k_zrj_23c} Use Build Agent in ServiceNow Studio to complete the following tasks. * Create an app or app file. * Update an app or app file. * Summarize the contents of an app. * Track conversation updates with the conversation change log. * Roll back conversations and changes to a checkpoint. * Roll back an entire conversation. {#build-agent-in-servicenow-studio__ul_ltw_msj_23c} Deploy apps created using Build Agent using update sets, pipelines, or the Application Repository --- the same process as any other app. For more information, see [Update sets in ServiceNow Studio](https://servicenow-prod.fluidtopics.net/3D67oYZeddJjkctz2Msjbw "Use update sets in ServiceNow Studio to group configuration changes and move them as a unit to other instances for testing or deployment."), [Pipelines in ServiceNow Studio](https://servicenow-prod.fluidtopics.net/S8RgICc4DYBgHauyLOv4Rw "Use pipelines in ServiceNow Studio to automate the propagation and installation of applications from one instance to another. Admins manage deployment requests in the App Engine Management Center (AEMC)."), and [Application Repository in ServiceNow Studio](https://servicenow-prod.fluidtopics.net/XrOBOJlh9g_TTuEqFe~mdQ "Publish custom applications from ServiceNow Studio to the ServiceNow Application Repository to distribute them to other instances in the organization."). ## Build Agent chat panel {#build-agent-in-servicenow-studio__id_qxp_1zg_53c} Use the Build Agent chat panel to create or update an app or app file. Make a selection to begin the chat, or enter a prompt.Figure 1. New chat panel Continue your conversation in the chat panel until you're happy with the results.{#build-agent-in-servicenow-studio__ba-chat-panel-2} For more information, see the following topics: * [Create an application using Build Agent](https://servicenow-prod.fluidtopics.net/4C9DItNGS~KJEcJjwQVSeg "Create a custom application by describing your requirements in plain language to Build Agent. The AI agent generates and builds the application code based on your input.") * [Edit an existing application using Build Agent](https://servicenow-prod.fluidtopics.net/XvEqWf1yBAWxcCLrUxjNvg "Use natural language prompts to modify an existing application in Build Agent. You can describe changes in plain language and review, refine, and approve updates before the application is built and installed.") * [Creating or updating an app file with Build Agent](https://servicenow-prod.fluidtopics.net/I8TEGnWhxnw57g6rkO7JAw "Use Build Agent to add new files or modify existing files in ServiceNow applications to support ongoing app development and maintenance.") * [Revert app changes with Build Agent](https://servicenow-prod.fluidtopics.net/RFYaMzjkypR316d_WlakkQ "Restore your development to a previous state when you want to undo recent changes. Use checkpoints created during Build Agent conversations to revert both code and chat history.") * [Build Agent checkpoints and conversation change log](https://servicenow-prod.fluidtopics.net/Ak18rxgvMtqWbJtFUc6~aQ "The conversation change log tracks every change Build Agent makes to your application. It appears automatically in an integrated tab in ServiceNow Studio and lets you view updates, roll back to a previous checkpoint, and deploy changes to an update set.") * [Example prompts](https://servicenow-prod.fluidtopics.net/nscgemh4xCrbkIB1wB6iLQ "Explore example prompts for building apps, as well as adding governance, UI and other ServiceNow metadata to help you get started with prompting Build Agent.") {#build-agent-in-servicenow-studio__ul_kxz_tyg_53c} {#build-agent-in-servicenow-studio__table_x2g_4c2_m3c__entry__2} | Function | Description | |-|-| | New chat icon ![]() | Open a new chat in the Build Agent chat panel. Begin a new chat when you want to start working on a new application or need a fresh start for updates. | | Chats icon ![]() | See a list of all your chats with Build Agent. | | Checkpoints icon ![]() | See a list of all the checkpoints within your current chat with Build Agent. Checkpoints show all the progress points in your application. You can revert to any of these checkpoints during the course of developing your app. | [Table 1. Navigating the Build Agent chat panel] {#build-agent-in-servicenow-studio__table_x2g_4c2_m3c}