Combined Now Assist for Financial Services Operations (FSO) release notes for upgrades from Vancouver to Xanadu

xanadu Combined Product Files

Release

yokohama

ft:locale

en-US

ft:publication_title

xanadu Combined Product Files

ft:clusterId

delta3xv

bundleId

delta3xv

Combined Now Assist for Financial Services Operations (FSO) release notes for upgrades from Vancouver to Xanadu

Release version: Yokohama

Updated January 30, 2026

4 minutes to read

Consolidated page of all release notes for Now Assist for Financial Services Operations (FSO) from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Financial Services Operations (FSO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Financial Services Operations (FSO) to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Now Assist for Financial Services Operations (FSO).


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Xanadu Patch 10 ACL security implementation Now Assist for FSO can be configured to enable security implementation to execute generative AI skills through ACLs and user identities. Some predefined ACLs are provided for case summarization. Early Availability Case summarization skill Designed to save time for your agents by allowing them to condense a record to a short summary (when configured). Now Assist for FSO includes the customized skills that can be configured to use for specific card dispute and insurance claim use cases. Now Assist panel Enable your agents to access Now Assist skills in a panel that is available in Financial Services Workspace. After configuration, agents can summarize the viewed record or a specific case number in Now Assist panel. Now Assist Admin console Use the Now Assist Admin console to activate and configure the capabilities and individual skills. For example, you can designate which roles have access to a skill, or whether the skill is available in Financial Services Workspace, the Now Assist panel, or both. Skill availability restricted by user role Specify the roles that can access the case summarization skill.

Changes

Between your current release family and Xanadu, some changes were made to existing Now Assist for Financial Services Operations (FSO) features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Now Assist for Financial Services Operations (FSO) features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Now Assist for Financial Services Operations (FSO) features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Now Assist for Financial Services Operations (FSO).


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Financial Services Operations (FSO) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	The Now Assist for FSO application requires a Financial Services Operations Professional Plus or Enterprise Plus license.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Financial Services Operations (FSO) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Financial Services Operations (FSO), such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Financial Services Operations (FSO) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Financial Services Operations (FSO) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Xanadu Patch 10 Implement security in Now Assist for FSO skills with access control lists (ACLs). Early Availability Enable agents to review card dispute and insurance claim cases more effectively by using the case summarization skill to generate an overview of key details. See Now Assist for Financial Services Operations (FSO) for more information.