--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Visa Spoke release notes for upgrades from Vancouver to Xanadu ======================================================================= Combined Visa Spoke release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ======================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Visa Spoke from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Visa Spoke to Xanadu -------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__10} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Spoke actions](https://www.servicenow.com/docs/access?context=visa-spoke&family=washingtondc&ft:locale=en-US) : Use the Visa Spoke to manage all card disputes in the VROL (Visa Resolve Online) system. With Visa Spoke actions, you can search for transactions, collaborate with merchants, manage disputes, and perform other functions with enhanced security. You can also resolve disputes, access data, and utilize other features. | | Xanadu | No updates for this release. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__18} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Visa Resolve Online (VROL) version 24.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 24.2 revision changes: * Submit Transaction Inquiry Request Builder * Look up Queue Response Parser * Look up Batch Queue Response Parser * Submit Dispute Questionnaire * Create Dispute Pre Arbitration * Look up Dispute Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | [ ] Removed ------- Between your current release family and Xanadu, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__42} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__82} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * Retrieve enriched transaction information. * Perform transaction searches. * Initiate the creation of dispute cases. * Submit a Visa questionnaire. * Initiate pre-arbitration and arbitration on existing dispute cases. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Use the Visa Spoke to manage card disputes with Visa Resolve Online (VROL). * Leverage Visa Spoke actions, to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other dispute events with enhanced security. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) for more information. | [ ]