--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Now Assist for Financial Services Operations (FSO) release notes for upgrades from Vancouver to Xanadu =============================================================================================================== Combined Now Assist for Financial Services Operations (FSO) release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ================================================================================================================================ * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Now Assist for Financial Services Operations (FSO) from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Now Assist for Financial Services Operations (FSO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Now Assist for Financial Services Operations (FSO) to Xanadu ------------------------------------------------------------------------------------------------ Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Now Assist for Financial Services Operations (FSO). {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__10} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | **Xanadu Patch 10** [ACL security implementation](https://www.servicenow.com/docs/access?context=configuring-security-in-now-assist-for-fso&family=xanadu&ft:locale=en-US) : Now Assist for FSO can be configured to enable security implementation to execute generative AI skills through ACLs and user identities. Some predefined ACLs are provided for case summarization. **Early Availability** [Case summarization skill](https://www.servicenow.com/docs/access?context=now-assist-case-summary&family=xanadu&ft:locale=en-US) : Designed to save time for your agents by allowing them to condense a record to a short summary (when configured). Now Assist for FSO includes the customized skills that can be configured to use for specific card dispute and insurance claim use cases. [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=xanadu&ft:locale=en-US) : Enable your agents to access Now Assist skills in a panel that is available in Financial Services Workspace. After configuration, agents can summarize the viewed record or a specific case number in Now Assist panel. [Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&family=xanadu&ft:locale=en-US) : Use the Now Assist Admin console to activate and configure the capabilities and individual skills. For example, you can designate which roles have access to a skill, or whether the skill is available in Financial Services Workspace, the Now Assist panel, or both. [Skill availability restricted by user role](https://www.servicenow.com/docs/access?context=configure-now-assist-for-fso&family=xanadu&ft:locale=en-US) : Specify the roles that can access the case summarization skill. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Now Assist for Financial Services Operations (FSO) features. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Now Assist for Financial Services Operations (FSO) features or functionality were removed. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Now Assist for Financial Services Operations (FSO) features or functionality were deprecated. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Now Assist for Financial Services Operations (FSO). {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__42} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Now Assist for Financial Services Operations (FSO) we have noted them here. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__50} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | The Now Assist for FSO application requires a Financial Services Operations Professional Plus or Enterprise Plus license. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Now Assist for Financial Services Operations (FSO) we have noted them here. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Now Assist for Financial Services Operations (FSO), such as specific requirements or compliance levels. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Now Assist for Financial Services Operations (FSO) we have noted them here. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Now Assist for Financial Services Operations (FSO) we have noted them here. {#dfrn3-nowassistforfinancialservicesoperationsfso-summary__entry__82} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Xanadu Patch 10 Implement security in Now Assist for FSO skills with access control lists (ACLs). [Early Availability](https://www.servicenow.com/docs/access?context=xanadu-all-other-fixes&family=xanadu&ft:locale=en-US) Enable agents to review card dispute and insurance claim cases more effectively by using the case summarization skill to generate an overview of key details. See [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=xanadu&ft:locale=en-US) for more information. | [ ]