--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Vancouver to Xanadu =================================================================================================== Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ==================================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading ITSM Predictive Intelligence Workbench to Xanadu ------------------------------------------------------------------------------------ Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__10} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing ITSM Predictive Intelligence Workbench features. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some ITSM Predictive Intelligence Workbench features or functionality were removed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some ITSM Predictive Intelligence Workbench features or functionality were deprecated. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__34} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Starting with the Washington DC release, the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin is being prepared for future deprecation. The plugin will be hidden and no longer activated on new instances but will continue to be supported. Task Intelligence admin console provides the latest experience for this functionality. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__42} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | ITSM Predictive Intelligence Workbench is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Workbench (com.sn_piwb_ml) plugin. For details, see [Activate ITSM Predictive Intelligence Workbench](https://www.servicenow.com/docs/access?context=itsm-piwb-activation&family=washingtondc&ft:locale=en-US). | | Xanadu | No updates for this release. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__82} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ]