--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Personal Lines Claims release notes for upgrades from Vancouver to Xanadu ================================================================================== Combined Personal Lines Claims release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} =================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Personal Lines Claims from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Personal Lines Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Personal Lines Claims to Xanadu ------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-personallinesclaims-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Personal Lines Claims. {#dfrn3-personallinesclaims-summary__entry__10} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Claim summary page](https://www.servicenow.com/docs/access?context=view-claim-summary&family=vancouver&ft:locale=en-US) : Different users can use the Claim summary page on a claim case or adjuster task: * Managers, adjusters, and processors can view the claim case snapshots such as the claim status, service level agreements, claim properties and participants, notes and activities, and coverages and other financials. * Administrators can use the baseline page to create a customized summary page. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Personal Lines Claims features. {#dfrn3-personallinesclaims-summary__entry__18} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Fraud score page](https://www.servicenow.com/docs/access?context=view-claim-fraud-score&family=vancouver&ft:locale=en-US) : View the fraud score page to get detailed insights into a claim's fraud score and history to help determine the fraud risk of a case. Administrators can create a customized scoring page. [Data model enhancements](https://www.servicenow.com/docs/access?context=components-installed-personal-lines-claims&family=vancouver&ft:locale=en-US) : The Personal Lines Claims data model has been enhanced to address new claims features: * Applicable snapshots of a policy, such as the claim incident date, can be saved. * Claim participant profiles for a claim case can be saved. * In-depth injury details can be added by using a claim injury object. * A claim incident object can be extended to create any line of business-specific incident objects such as the personal auto property. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Personal Lines Claims features or functionality were removed. {#dfrn3-personallinesclaims-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Personal Lines Claims features or functionality were deprecated. {#dfrn3-personallinesclaims-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Personal Lines Claims. {#dfrn3-personallinesclaims-summary__entry__42} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Install Personal Lines Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=vancouver&ft:locale=en-US). | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Personal Lines Claims we have noted them here. {#dfrn3-personallinesclaims-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Personal Lines Claims we have noted them here. {#dfrn3-personallinesclaims-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Personal Lines Claims, such as specific requirements or compliance levels. {#dfrn3-personallinesclaims-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Personal Lines Claims we have noted them here. {#dfrn3-personallinesclaims-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Personal Lines Claims we have noted them here. {#dfrn3-personallinesclaims-summary__entry__82} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * View and manage adjuster tasks from an enhanced adjuster workspace. * Gain insight into the status of a claim by viewing its summary. * View the fraud score page to get detailed insight into a claim's fraud score and history. See [Personal Lines Claims](https://www.servicenow.com/docs/access?context=personal-lines-claims-landing-page&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ]