--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Case and Knowledge Management release notes for upgrades from Vancouver to Xanadu ========================================================================================== Combined Case and Knowledge Management release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} =========================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Case and Knowledge Management from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Case and Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Case and Knowledge Management to Xanadu --------------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-caseandknowledgemanagement-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Case and Knowledge Management. {#dfrn3-caseandknowledgemanagement-summary__entry__10} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Create a COE security policy](https://www.servicenow.com/docs/access?context=hr-create-coe-security-policy&family=vancouver&ft:locale=en-US) : * Identify a security policy by capturing its name and short description in the Policy name and Short description fields on the COE security policy form. * Apply the parent COE security policy to its child COEs so that you don't have to create a separate security policy for the child COEs. [Support the dynamic content](https://www.servicenow.com/docs/access?context=agent-edit-document&family=vancouver&ft:locale=en-US) : Render the values of the variables, scripts, and blocks in edit mode in the Preview Document modal on an HR case. You can view the content of the variables, scripts, or blocks instead of only viewing the variable and block names. This feature is available only when you use a template from the ServiceNow Document Templates application. | | Washington DC | No updates for this release. | | Xanadu | [Guided setup for HR Service Delivery](https://www.servicenow.com/docs/access?context=guided-set-up-hr&family=xanadu&ft:locale=en-US) : Run the guided setup for each domain within HR Service Delivery. Prior to the Xanadu release, you could run the guided setup at the global domain only. Workflow to Workflow Studio migration : Because of the enhanced features in Workflow Studio, the HR Service Activities, HR Case User Acceptance, HR Case Approval subflows have been migrated from Workflow to Workflow Studio. As an HR administrator, you can configure the sn_hr_core.deprecated_workflows system property to decide whether to run a legacy workflow or corresponding flow in Workflow Studio. Zero Trust Access (ZTA) for HR Service Delivery : Enable an administrator to configure in-time access with the dynamic role relegation feature. Based on different criteria such as the IP address, location, device, or time, the administrator can craft policies to permit only a certain subset of the user's original roles in the session. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Case and Knowledge Management features. {#dfrn3-caseandknowledgemanagement-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Case and Knowledge Management features or functionality were removed. {#dfrn3-caseandknowledgemanagement-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Case and Knowledge Management features or functionality were deprecated. {#dfrn3-caseandknowledgemanagement-summary__entry__34} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Starting with the Xanadu release, HR Document Templates is being prepared for deprecation. HR Document Templates is hidden and is no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. You can use the ServiceNow Document Templates application instead of HR Document templates. | [ ] Activation information ---------------------- Review information on how to activate Case and Knowledge Management. {#dfrn3-caseandknowledgemanagement-summary__entry__42} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Case and Knowledge Management is a ServiceNow AI Platform feature that is available with activation of the Human Resources Scoped App: Core \[com.sn_hr_core\] . For details, see [Activate Case and Knowledge Management](https://www.servicenow.com/docs/access?context=activate-case-and-knowledge-management-scoped&family=vancouver&ft:locale=en-US). | | Washington DC | No updates for this release. | | Xanadu | Case and Knowledge Management is a ServiceNow AI Platform feature that is available with activation of the Human Resources Scoped App: Core \[com.sn_hr_core\]. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Case and Knowledge Management we have noted them here. {#dfrn3-caseandknowledgemanagement-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Case and Knowledge Management we have noted them here. {#dfrn3-caseandknowledgemanagement-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Case and Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-caseandknowledgemanagement-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Case and Knowledge Management we have noted them here. {#dfrn3-caseandknowledgemanagement-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Case and Knowledge Management we have noted them here. {#dfrn3-caseandknowledgemanagement-summary__entry__82} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * Identify your Center of Excellence (COE) security policy by capturing its name and short description details on the COE security policy form. * Avoid creating a separate security policy for a child COE. You can apply a security policy at the parent COE to its child COEs as well. See [Case and Knowledge Management](https://www.servicenow.com/docs/access?context=case-knowledge-management-landing-page&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | No updates for this release. | | Xanadu | * Use the new HR guided setup that supports domain separation at the global and at the parent or child levels. * HR Document Templates is being deprecated and is no longer available for use. You can use the ServiceNow Document Templates application instead of HR Document Templates. See [Case and Knowledge Management](https://www.servicenow.com/docs/access?context=case-knowledge-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | [ ]