--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Problem Management release notes for upgrades from Vancouver to Xanadu =============================================================================== Combined Problem Management release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ================================================================================================ * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Problem Management from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Problem Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Problem Management to Xanadu ---------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-problemmanagement-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Problem Management. {#dfrn3-problemmanagement-summary__entry__10} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Initial support for Problem Management models](https://www.servicenow.com/docs/access?context=problem-mgmt-models&family=xanadu&ft:locale=en-US) : Introduction of Problem Management models, beginning with one default problem model (General) and two default problem task models (Root cause analysis and General). The default models are equivalent to the base life cycle in the Washington DC release. This initial support allows for the creation of custom models to tailor additional scenarios for specific use cases. Note: If you are using Service Operations Workspace 5.x and you enable Problem Management models, you will manage problems and problem tasks in the classic UI16 experience, rather than in Service Operations Workspace. Service Operations Workspace 6.x is based on the Xanadu release and it supports Problem Management models. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Problem Management features. {#dfrn3-problemmanagement-summary__entry__18} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Re-assess a Problem Task from the Work in Progress state](https://www.servicenow.com/docs/access?context=assess-a-problem-task&family=xanadu&ft:locale=en-US) : Additional flexibility for the workflow of a problem task analyst. [Email notification redirection behavior](https://www.servicenow.com/docs/access?context=configure-notifcations-sow-itsm&family=xanadu&ft:locale=en-US) : When users select the problem record link in their email notifications, they can be redirected to the problem record in Service Operations Workspace instead of the classic UI16 experience. The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior. [Known error articles available by default](https://www.servicenow.com/docs/access?context=create-known-error-from-problem&family=xanadu&ft:locale=en-US) : Problem Knowledge Integration is activated by default for new customers. [Problem Management Migration Utility](https://www.servicenow.com/docs/access?context=migration-utility&family=xanadu&ft:locale=en-US) : The Xanadu base problem files list is updated so the Problem Management Migration Utility can detect customizations. | [ ] Removed ------- Between your current release family and Xanadu, some Problem Management features or functionality were removed. {#dfrn3-problemmanagement-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Problem Management features or functionality were deprecated. {#dfrn3-problemmanagement-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Problem Management. {#dfrn3-problemmanagement-summary__entry__42} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Problem Management](https://www.servicenow.com/docs/access?context=c_ProblemManagement&family=xanadu&ft:locale=en-US) is a ServiceNow AI Platform feature that is active by default. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Problem Management we have noted them here. {#dfrn3-problemmanagement-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Problem Management we have noted them here. {#dfrn3-problemmanagement-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Problem Management, such as specific requirements or compliance levels. {#dfrn3-problemmanagement-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Problem Management we have noted them here. {#dfrn3-problemmanagement-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Problem Management we have noted them here. {#dfrn3-problemmanagement-summary__entry__82} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | * Introduction of Problem Management models to provide support for additional problem and problem task scenarios * Known error articles are enabled by default for new customers * Configure email notifications to redirect to Service Operations Workspace instead of the classic UI16 experience * Re-assess a problem task from Work In Progress See [Problem Management](https://www.servicenow.com/docs/access?context=c_ProblemManagement&family=xanadu&ft:locale=en-US) for more information. | [ ]