--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Benchmarks release notes for upgrades from Vancouver to Xanadu ======================================================================= Combined Benchmarks release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ======================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Benchmarks from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Benchmarks to Xanadu -------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__10} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Analyzing top performers in the customer cohort](https://www.servicenow.com/docs/access?context=c_BenchDashboard&family=vancouver&ft:locale=en-US) : Compare the customer's benchmark score to analyze your performance against the top-ten percentile in a cohort. [Analyzing additional Success Dashboard KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&family=vancouver&ft:locale=en-US) : As a member of the leadership team or a process owner, access additional Success Dashboard KPIs to gain the insights into the metrics as you leverage benchmark capabilities. | | Washington DC | As an admin, use the Admin Console experience to oversee and control the Benchmarks dashboards. From a single console, you have the following ability: * Activate or update the necessary plugins. * Modify configuration settings. * Analyze data for all the KPI categories opted. * Manage KPIs for all the categories. * Access ServiceNow help. | | Xanadu | [Benchmark KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&family=xanadu&ft:locale=en-US) : The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations track the self-solved deflection. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__34} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__42} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Benchmarks is available when you opt in to the Benchmarks data collection. For details, see [Enable Benchmarks](https://www.servicenow.com/docs/access?context=t_EnableBench&family=vancouver&ft:locale=en-US). | | Washington DC | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). For more information, see [Enable Benchmarks](https://www.servicenow.com/docs/access?context=t_EnableBench&family=washingtondc&ft:locale=en-US). | | Xanadu | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__82} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * Get visibility into the Benchmarks scores for top-performing customers for any KPI in a cohort. * Analyze your success metrics using Success Dashboard KPIs as you leverage benchmark capabilities. * Take advantage of the new Benchmarks dashboard to enhance your experience. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | Experience the new Benchmarks dashboard with an enhanced user experience that provides you with KPI data, performance trends, and indicator scorecards. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | Experience the all-new KPI in the self-solved deflections category of ITSM Benchmarks to help resolve the digital issues encountered by users on a daily basis. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=xanadu&ft:locale=en-US) for more information. | [ ]